Senior Salesforce Field Service Consultant – FSL

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Spearhead the implementation and enhancement of Salesforce Field Service Lightning (FSL) and Depot Repair solutions.

• Configure and oversee comprehensive service workflows, encompassing:

• Work Orders

• Service Appointments

• Dispatcher Console

• Mobile Field Service

• Asset Management

• Service Level Agreements (SLAs)

• Design and refine scheduling, dispatching, execution, and quality assurance processes.

• Collaborate with ERP and third-party system integration projects.

• Define and advocate for standardized service processes across teams and business units.

• Conduct role-specific training sessions and facilitate user adoption initiatives.

• Work alongside business stakeholders to gather requirements and convert them into scalable Salesforce solutions.

• Assist in change management efforts to ensure effective platform adoption.

• Provide direction and best practices for service operations and platform governance.

⛳️ Requirements

• Salesforce Certified Field Service Consultant certification (required).

• Salesforce Administrator certification (required).

• Salesforce Service Cloud Consultant certification (required).

• 4–7+ years of practical experience in implementing Salesforce Field Service Lightning (FSL).

• Demonstrated experience with:

• Work Orders

• Service Appointments

• Dispatcher Console

• Mobile Field Service Applications

• Depot Repair

• Asset Management

• SLA Management

• Salesforce Integrations

• Experience in leading service transformation or process standardization initiatives.

• Experience in delivering user training, documentation, and adoption programs.

• Strong comprehension of field service operations and service lifecycle management.

• Exceptional communication and stakeholder management skills.

• Proficiency in English (written and verbal).

🏝️ Benefits

• Comprehensive support from Ubiminds, including career guidance, HR, and administrative services.

• Remote-first culture with opportunities for international exposure and growth.