Senior Salesforce Developer – Solution Architect

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Design, develop, and implement scalable, secure, and high-performing Salesforce applications.

• Facilitate technical design discussions and convert business requirements into Salesforce solutions.

• Create custom applications, reusable components, workflows, and automation processes.

• Provide guidance on technical architecture while coding, troubleshooting, testing, and deploying.

• Mentor developers, perform code reviews, and advocate for Salesforce development standards.

• Develop, enhance, and maintain Salesforce Service Cloud solutions within a high-volume enterprise contact center.

• Design and optimize case management, service request workflows, automated routing, escalation processes, and tools for agent productivity.

• Support omnichannel engagement across phone, email, chat, and various digital service channels.

• Integrate Salesforce with contact center technologies, self-service portals, and solutions for knowledge management.

• Collaborate with technical teams and contact center stakeholders to enhance operations, service delivery, and customer experience.

• Design, develop, and troubleshoot Salesforce integrations with enterprise applications.

• Assist with data migration, transformation, synchronization, and integration initiatives.

• Resolve complex technical issues related to Salesforce, external systems, and contact center operations.

• Ensure compliance with enterprise standards for security, scalability, performance, data governance, and compliance.

• Operate within an Agile environment alongside product owners, developers, architects, and business stakeholders.

• Support deployments, unit and integration testing, CI/CD processes, and troubleshoot production issues.

• Enhance Salesforce capabilities through automation, platform improvements, and emerging technologies.

• Contribute to initiatives for Salesforce Agentforce, Einstein AI, and the modernization of intelligent customer service.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field with 8+ years of relevant experience, OR a Master's degree with 6+ years of relevant experience; additional relevant experience may be accepted in lieu of a degree.

• 8+ years of practical Salesforce development experience.

• Experience as a Senior Salesforce developer, technical lead, or solution architect on complex enterprise projects.

• Hands-on experience with Salesforce Service Cloud in an enterprise contact center or customer service setting.

• Familiarity with case management, customer service workflows, and omnichannel service operations.

• Experience in supporting federal government programs or similarly complex, highly regulated enterprise environments.

• Advanced proficiency with Apex, Lightning Web Components, Visualforce, SOQL/SOSL, and Salesforce APIs.

• Understanding of Salesforce architecture, data modeling, security, automation, and platform best practices.

• Experience with Salesforce Service Cloud, Salesforce Flow, Lightning App Builder, Platform Events, and Experience Cloud.

• Expertise in designing and troubleshooting REST/SOAP API integrations and enterprise integration patterns.

• Proficiency in JavaScript, HTML5, CSS, and modern web development technologies.

• Experience with source control, CI/CD pipelines, DevOps practices, and Agile software development.

• Familiarity with Agentforce, Einstein AI, Prompt Builder, chatbots, and intelligent service automation.

• Experience integrating Salesforce with Amazon Connect, NICE CXone, or comparable CCaaS technologies.

• Knowledge of Salesforce Knowledge, Experience Cloud, customer self-service portals, and contact center modernization.

• Strong analytical, troubleshooting, problem-solving, and communication abilities.

• Capability to work independently and collaborate effectively with cross-functional teams.

• Must be a U.S. Citizen.

• Must be able to obtain and maintain a Public Trust clearance.

• Must hold Salesforce Certified Platform Developer I or Salesforce Certified Platform Developer II certification.

🏝️ Benefits

• 100% telework/remote opportunity.

• Camera-on interview and identification photo required if an offer is extended.