Senior Salesforce Developer – Solution Architect

This is a fully remote position, open to applicants in District of Columbia, +2 more states.

📋 Description

• Design, develop, and implement scalable, secure, high-performance Salesforce applications.

• Facilitate technical design discussions and convert business requirements into Salesforce solutions.

• Create custom applications, reusable components, workflows, and automation processes.

• Provide architectural guidance while coding, troubleshooting, testing, and deploying solutions.

• Mentor developers, perform code reviews, and advocate for Salesforce development standards.

• Develop, enhance, and support Salesforce Service Cloud solutions within a high-volume enterprise contact center.

• Design and optimize case management, service request workflows, routing, escalations, and tools for agent productivity.

• Support omnichannel engagement across phone, email, chat, and digital service platforms.

• Integrate Salesforce with contact center technologies, self-service portals, and knowledge management solutions.

• Design, develop, and troubleshoot enterprise integrations utilizing REST/SOAP APIs, middleware, Platform Events, and event-driven technologies.

• Assist with data migration, transformation, synchronization, and integration projects.

• Ensure adherence to enterprise standards regarding security, scalability, performance, data governance, and compliance.

• Collaborate in an Agile environment with product owners, developers, architects, and business stakeholders.

• Support deployments, unit and integration testing, CI/CD, and production troubleshooting.

• Contribute to modernization efforts involving Agentforce, Einstein AI, and intelligent customer service solutions.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field with 8+ years of relevant experience, OR a Master's degree with 6+ years of relevant experience.

• Additional relevant experience may be considered in lieu of a degree.

• Over 8 years of hands-on Salesforce development experience.

• Experience as a senior Salesforce developer, technical lead, or solution architect on complex enterprise projects.

• Practical Salesforce Service Cloud experience in an enterprise contact center or customer service setting.

• Familiarity with case management, customer service workflows, and omnichannel service operations.

• Experience supporting federal government programs or similarly complex, highly regulated enterprise environments.

• Advanced proficiency in Apex, Lightning Web Components, Visualforce, SOQL/SOSL, and Salesforce APIs.

• Understanding of Salesforce architecture, data modeling, security, automation, and platform best practices.

• Experience with Salesforce Service Cloud, Salesforce Flow, Lightning App Builder, Platform Events, and Experience Cloud.

• Expertise in designing and troubleshooting REST/SOAP API integrations and enterprise integration patterns.

• Proficient in JavaScript, HTML5, CSS, and modern web development technologies.

• Familiarity with source control, CI/CD pipelines, DevOps practices, and Agile software development.

• Experience with Agentforce, Einstein AI, Prompt Builder, chatbots, and intelligent service automation.

• Knowledge of integrating Salesforce with Amazon Connect, NICE CXone, or comparable CCaaS technologies.

• Experience with Salesforce Knowledge, Experience Cloud, customer self-service portals, and contact center modernization.

• Must be a U.S. Citizen.

• Must be able to obtain and maintain a Public Trust clearance.

• Must hold Salesforce Certified Platform Developer I or Salesforce Certified Platform Developer II certification.

🏝️ Benefits

• 100% telework/remote opportunity.

• Potential compensation up to the stated pay range, subject to qualifications and assessment.