Senior Salesforce Consultant, Managed Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a Senior Consultant, delivering and executing functional services for customers.

• Offer industry-leading practices and serve as a reliable advisor to clients.

• Utilize Salesforce and/or Amazon platforms (such as Experience Cloud, Service Cloud, Sales Cloud, Knowledge, and Amazon Connect).

• Convert business requirements into scalable solution designs and configurations.

• Promote continuous improvement and foster innovation in long-term customer engagements.

• Lead the gathering of requirements and serve as the expert in Salesforce and/or Amazon platforms.

• Manage onboarding activities for clients and team members.

• Collaborate with customers to define and oversee the Backlog.

• Establish User Personas.

• Develop and refine User Stories.

• Break down User Stories into actionable Tasks.

• Simultaneously manage 3–4 managed services engagements with support from global delivery teams.

• Monitor budget usage, track timelines, and manage resource allocation as per contract agreements.

• Oversee engagement status, including risks, issues, and communication with clients.

• Execute routine and complex Salesforce configurations and enhancements.

• Collaborate with the Delivery Owner to ensure client satisfaction.

• Mentor and coach junior functional and technical team members.

• Stay updated on the latest Salesforce and Amazon capabilities.

⛳️ Requirements

• 3-5+ years of practical experience with the Salesforce platform, addressing complex use cases across its wide range of functionalities.

• Extensive experience in business processes, technical consulting, or enterprise architecture.

• In-depth knowledge of the Salesforce Platform and its architecture; familiarity with Amazon products is advantageous.

• Eager and capable of learning new technologies.

• Excellent written and verbal communication skills.

• Client-facing experience in areas such as Project Management/Ownership, Discovery and Design, and delivering solution options to customers.

• Proficient in writing user stories, including estimation/sizing and release planning.

• Certified Salesforce.com Administrator with either Sales Cloud or Service Cloud Consultant certifications.

• Additional Salesforce Certifications or accreditations are a plus, especially AI Specialist, Community Cloud, Field Service Lightning Consultant, or CPQ Specialist.

• Detail-oriented with a strong focus on accuracy.

• A collaborative team player.

• Exceptional communication abilities.

• Open-minded and adaptable to change.

🏝️ Benefits

• Flexibility for remote and in-person work.

• Expected travel commitment of up to 25%.

• A culture built on trust and understanding.

• Opportunities for providing suggestions and feedback.

• Celebrate team successes and milestones.