Senior Salesforce Business Systems Analyst

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Act as the main administrator for the Salesforce platform utilized by Sales, Sales Operations, Customer Service, and other departments.

• Oversee user onboarding, offboarding, role assignments, permission sets, and access requests.

• Ensure the quality, security, governance, and change-management standards of Salesforce data are upheld.

• Configure and maintain Salesforce user management, including page layouts, fields and objects, validation rules, approval processes, flows, and record types.

• Resolve user issues and collaborate with technical teams to find solutions.

• Lead discovery sessions, workshops, and meetings for requirements gathering.

• Document existing and future business processes, including process flows, use cases, functional specifications, and user stories.

• Analyze business needs, assess solution alternatives, and suggest scalable Salesforce solutions.

• Collaborate with Salesforce developers and technical teams to implement and review proposed solutions.

• Oversee enhancement requests from initiation to deployment.

• Coordinate project tasks among business teams, technical staff, and external partners.

• Assist in prioritizing Salesforce projects, conducting requirements reviews, testing, deployment planning, and UAT.

• Report project status, risks, dependencies, and recommendations to stakeholders and leadership.

• Promote user adoption through training, documentation, communication, and change management strategies.

• Lead or assist with CRM-related projects, including project plans, timelines, status updates, risk management, and CRM roadmap development.

• Continuously assess processes and propose improvements to enhance efficiency, scalability, user experience, data quality, and adoption.

⛳️ Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Operations, or a related area; alternatively, 6 years of experience with a Master’s degree; or a PhD with 3 years of experience; or equivalent qualifications.

• At least 8 years of relevant experience with a Bachelor's degree.

• Proven experience in supporting Salesforce CRM environments.

• Background in business systems analysis, CRM administration, business process improvement, or similar roles.

• Expertise in gathering business requirements and converting them into functional system solutions.

• Experience in cross-functional collaboration with Sales, Sales Operations, Customer Service, IT, and business stakeholders.

• Strong knowledge of Salesforce administration and CRM best practices.

• Excellent skills in business process analysis and requirements gathering.

• Ability to convert business needs into functional requirements and provide solution recommendations.

• Strong capabilities in stakeholder management and facilitation.

• Experience in coordinating efforts among business teams, developers, and external implementation partners.

• Strong project management and organizational skills.

• Familiarity with documenting process flows, business requirements, use cases, and user stories.

• Salesforce Administrator Certification is highly preferred.

• Preferred experience in semiconductor, manufacturing, technology, or complex B2B environments.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability coverage

• 401(k) with company match

• Employee stock purchase plan (ESPP)

• Paid time off

• Quarterly profit-sharing bonuses

• Flexible spending or savings accounts