Senior Salesforce Business Analyst – Multiple Clouds

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with business stakeholders to collect, analyze, and document business requirements.

• Conduct workshops, interviews, and discovery sessions to comprehend business needs and objectives.

• Convert business requirements into functional specifications, user stories, process flows, and acceptance criteria.

• Work closely with Salesforce Architects, Developers, QA teams, and Project Managers to implement business solutions.

• Analyze and enhance existing business processes by applying Salesforce best practices.

• Support solution design across Salesforce Sales Cloud, Service Cloud, Experience Cloud, and other related Salesforce products.

• Facilitate sprint planning, backlog grooming, UAT coordination, and release activities.

• Create business process maps, gap analyses, and solution recommendations.

• Manage stakeholder expectations and ensure alignment between business objectives and technology solutions.

• Assist with data migration, integration, reporting, and dashboard requirements.

• Participate in change management, training, and initiatives for user adoption.

• Maintain project documentation throughout the project lifecycle.

⛳️ Requirements

• A minimum of 7 years of Business Analysis experience, with at least 4 years dedicated to Salesforce projects.

• A strong understanding of Salesforce CRM platform capabilities and industry best practices.

• Practical experience with Salesforce Sales Cloud and Service Cloud.

• Proficiency in requirements gathering, business process analysis, and solution documentation.

• Experience in creating: Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, Process Flow Diagrams, Use Cases, and Acceptance Criteria.

• Solid knowledge of Agile/Scrum methodologies.

• Experience collaborating with cross-functional business and technical teams.

• Familiarity with Salesforce data models, security concepts, reporting, and dashboards.

• Experience in supporting UAT planning, execution, and defect management.

• Excellent communication, presentation, and stakeholder management skills.

• Ability to manage multiple projects and priorities simultaneously.

🏝️ Benefits

• Exavalu provides a permanent remote working model, as we believe in sourcing talent from wherever it may be.