Senior Salesforce Associate Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Implement, configure, and provide support for Salesforce and other software solutions tailored for the legal sector, based on client needs.

• Collaborate with clients to comprehend their business processes and suggest appropriate configurations.

• Diagnose and resolve application issues, coordinating with technical teams as necessary.

• Acquire knowledge of new technologies to assist in Harbor implementation projects.

• Communicate effectively with both technical and non-technical stakeholders.

• Act as a liaison among product teams, engineering, and customers, advocating for user requirements and product enhancements.

• Develop documentation, training resources, and internal knowledge bases.

• Handle multiple priorities during implementation or support phases.

• Identify opportunities for process optimization and contribute to ongoing improvement initiatives.

⛳️ Requirements

• 6–8 years of experience in Salesforce configuration and integration development.

• A customer-centric approach.

• Proven experience in Salesforce configuration and integration development.

• Capability to implement and support Salesforce and other legal software solutions.

• Proficiency in understanding client business processes and recommending appropriate configurations.

• Skills in troubleshooting and resolving application issues.

• Eagerness to learn about Luminance, Litify, Agiloft, Ironclad, Onit, TeamConnect, iManage, and NetDocuments.

• Strong ability to communicate with both technical and non-technical stakeholders.

• Competence in managing multiple priorities while ensuring clear communication throughout implementation or support lifecycles.

🏝️ Benefits

• Equal opportunity employment in accordance with applicable law.