Senior Salesforce Administrator – Technical, AI-Enabled, Media Cloud, Agentforce

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take full ownership of Salesforce configuration from start to finish, covering: Objects, fields, record types, page layouts, validation rules, approval processes, and security models, along with advanced Flow automation.

• Design and implement scalable automation solutions across core clouds and Media Cloud data models.

• Participate in implementations that involve: Salesforce Media Cloud (complex industry data models and advertising/media workflows) and Salesforce Agentforce (AI-driven agent experiences, automation, and enhancement).

• Convert business requirements into well-designed, maintainable Salesforce solutions.

• Utilize AI-assisted development tools (such as Claude Code, ChatGPT, or similar) as a fundamental delivery capability to: Generate and validate metadata configurations, accelerate Flow design and troubleshooting, assist with complex logic design and edge cases, and produce high-quality documentation and test cases.

• Work collaboratively with Technical Architects on solution design, evaluating trade-offs, and adhering to best practices.

• Conduct data modeling and migration, particularly within intricate or industry-specific schemas (e.g., Media Cloud).

• Oversee security models (roles, permission sets, sharing) across complex organizational structures.

• Contribute to Agile delivery and DevOps methodologies: Sprint planning, estimation, and backlog refinement, along with structured deployments using Git/SFDX/CI-CD.

• Lead or assist with: UAT, regression testing, and release validation, ensuring documentation aligns with best practice delivery standards.

• Create reports, dashboards, and analytics to facilitate business decision-making.

• Assist with pre-sales and demonstration builds, showcasing Media Cloud and Agentforce capabilities.

⛳️ Requirements

• 3–5+ years of experience as a Salesforce Administrator in a consultancy or complex delivery environment.

• Salesforce Administrator certification (mandatory).

• Additional certifications (Advanced Admin, Platform App Builder, Consultant certifications) are highly preferred.

• Strong hands-on experience with: Salesforce Flow (essential), Sales Cloud, and Service Cloud.

• Familiarity with Media Cloud or other Industry Clouds is highly beneficial.

• Working knowledge or a strong interest in Agentforce / AI-driven Salesforce capabilities.

• Solid grasp of: Data modeling and relational databases.

• Understanding of integration patterns and ETL processes.

• Practical experience using AI tools (such as Claude, ChatGPT, etc.) to deliver Salesforce solutions — this is crucial.

• Including: AI-assisted metadata configuration, Flow design and debugging, and acceleration of documentation and testing.

• Experience in Agile and DevOps settings (JIRA, Git, SFDX, CI/CD).

• Strong problem-solving skills, with the ability to navigate and enhance complex, sometimes undocumented organizations.

🏝️ Benefits

• Fully remote position within South Africa — work from any location.

• Engage with cutting-edge Salesforce products, including: Media Cloud (high-complexity, industry-specific implementations).

• Agentforce (next-generation AI capabilities within Salesforce).

• Join a team that views AI as a core delivery capability rather than just a buzzword.

• Clear advancement opportunities into Solution Architecture / Technical Architecture.

• Support for certification and ongoing learning.

• Exposure to various industries and impactful projects.

• A values-driven organization committed to diversity, equity, and making a meaningful impact.