Senior Salesforce Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and sustain Salesforce environments, ensuring platform reliability, data integrity, and security measures.

• Administer user accounts, roles, profiles, permission sets, and controls for data access.

• Develop and enhance declarative automation (Flows, Approval Processes, Validation Rules, etc.) to refine business operations.

• Assist in ongoing initiatives within Sales, CPQ, Billing, and Service functions by configuring and managing Salesforce solutions.

• Collaborate with architects and developers to convert business requirements into scalable Salesforce configurations.

• Support data management tasks including imports, cleansing, deduplication, and quality assurance.

• Facilitate testing and deployment activities in conjunction with development teams and release managers.

• Create and maintain documentation for configurations, processes, and operational manuals.

• Provide end-user training and advocate for Salesforce best practices across business units.

• Monitor system performance, proactively identify issues, and propose enhancements.

• Work with the wider Business Applications team to assist with integrations, governance, and release management processes.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline.

• **5+ years of practical Salesforce administration experience**, including Sales Cloud, CPQ, and/or Billing.

• Strong proficiency in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets).

• Demonstrated ability to manage extensive data and intricate security models.

• Experience in agile development or sprint-based environments.

• Exceptional troubleshooting abilities and the skill to translate business requirements into actionable Salesforce solutions.

• Strong communication skills for engaging both technical and non-technical stakeholders.

• Salesforce Certified Administrator and Advanced Administrator certifications are mandatory.

🏝️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.

• Paid time off and company holidays, along with additional leave benefits as per policy.

• Flexible work arrangements, supporting work-life balance.

• Learning and development opportunities to support continuous growth and upskilling.

• Employee wellness initiatives and programs focused on physical and mental well-being.

• Retirement and statutory benefits in line with India regulations.

• Inclusive and people-first culture, with a strong emphasis on collaboration and ownership.