Senior Salesforce Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of the daily administration of Salesforce (Enterprise) along with Lumary-managed packages and OEM limitations.

• Configure and uphold intricate objects, record types, page layouts, dynamic forms, flows, validation rules, and permissions within Lumary's data architecture.

• Comprehend and navigate Lumary package constraints, upgrade pathways, and dependency challenges without disrupting managed components.

• Serve as the technical lead for Lumary releases, sandbox testing, regression testing, and production rollouts.

• Design, develop, and sustain advanced Salesforce Flows (record-triggered, screen flows, scheduled flows).

• Transition outdated workflow/process builder logic to optimized Flow-based automation.

• Establish robust error handling, logging, and guardrails to avert data corruption.

• Collaborate with developers for Apex requirements while independently managing over 90% of automation through configuration.

• Oversee the health of the Salesforce data model: relationships, indexing strategies, field usage, and scalability.

• Design and sustain data validation frameworks to guarantee the accuracy of clinical, billing, and operational data.

• Manage data imports, exports, and transformations using tools such as Data Loader and Workbench, while considering PHI sensitivity.

• Lead deduplication strategies and monitor data quality.

• Implement and uphold role hierarchies, permission sets, permission set groups, sharing rules, and field-level security.

• Ensure Salesforce configuration complies with HIPAA workflows (least privilege, auditability, access traceability).

• Collaborate with leadership to assist in audits, internal controls, and compliance assessments.

• Manage login security, MFA enforcement, session settings, and access for connected apps.

• Support and oversee integrations between Salesforce/Lumary and external systems (e.g., EHR, billing, scheduling, reporting tools).

• Diagnose integration failures using logs, debugging tools, and data inspection.

• Coordinate with vendors and internal engineers on API-based workflows and data synchronization.

• Construct and maintain advanced reports and dashboards for operational, clinical, and leadership purposes.

• Guarantee reporting accuracy considering Lumary's managed objects and relationships.

• Collaborate with stakeholders to convert business inquiries into dependable Salesforce analytics.

• Act as a technical consultant for operations, clinical teams, and leadership.

• Translate intricate requirements into scalable Salesforce solutions.

• Generate clear documentation outlining system behavior, data definitions, and administrative procedures.

• Provide tier-2/3 support for escalated Salesforce issues.

• Collaborate with internal technology teams on AI-driven capabilities — integrating Salesforce/Lumary data into agentic workflows and identifying opportunities where AI can minimize administrative burden.

⛳️ Requirements

• 4+ years of practical Salesforce Administration experience in complex organizations.

• Proven ability to work during US Eastern Time hours (approximately 9 PM – 6 AM Manila time, including DST shifts) for contracted coverage periods.

• In-depth knowledge of Salesforce Flow (advanced), permission models & security architecture, data modeling and schema design, and change management across sandboxes.

• Experience with Salesforce managed packages, ideally OEM products.

• Salesforce Administrator Certification required; Advanced Admin or Platform App Builder is strongly preferred.

• Strong skills in debugging and root-cause analysis.

• Experience supporting Salesforce integrations (REST APIs, middleware, or vendor-managed integrations).

• Demonstrated fluency in AI — comfort in using Claude or similar tools daily for debugging, documentation, and workflow design.

• Excellent written documentation and communication abilities; capable of operating independently and making informed technical decisions.

🏝️ Benefits

• Guaranteed Retainer: Minimum of 80 hours per month, billed monthly regardless of full utilization.

• Overage: Additional hours billed at the same rate; pre-approval necessary for hours exceeding 100 per month.

• Independent contractor status — remote work with primary availability during US Eastern hours.