Senior Sales Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Manage inbound and outbound communications, including calls, emails, and chats from real estate agents concerning their Equator accounts, password resets, and technical difficulties - these inquiries are warm leads, eliminating the need for cold calling.

• Promote upgrades to real estate agents' existing memberships to enhance their access to qualified leads for property listings.

• Deliver outstanding customer service by responding to queries quickly and effectively.

• Diagnose and address technical issues related to the Equator platform.

• Perform product demonstrations to highlight the advantages of Equator's services.

• Keep precise customer records and update information in the CRM system.

• Work in conjunction with the sales team to spot potential upselling opportunities.

• Contribute to the formulation and execution of sales strategies aimed at boosting customer retention.

• Generate and evaluate leads.

• Compile and present regular reports on customer interactions, sales activities, and performance metrics.

• Remain informed about industry trends, competitor offerings, and updates to Equator's products.

• Engage in ongoing training to improve product knowledge and customer service capabilities.

⛳️ Requirements

• Any Graduate with over 3 years of experience in a sales support role, preferably in the Mortgage Domain.

• Proficient in utilizing software applications.

• Possess a Hunter mentality, motivated to generate and cultivate a sales revenue stream through lead generation and warm calls, while achieving measurable sales objectives.

• Background in Inside Sales or Client Account Management, ideally within the Real Estate Services or Cloud-based Web Services sectors.

• Experienced in customer service, sales, and customer retention, with skills in managing customer objections and escalations.

• Familiarity with one or more CRM systems (e.g., Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g., Salesforce.com, Zendesk).

🏝️ Benefits

• Remote work options available for employees.