Senior Sales Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute scalable sales processes and systems aimed at boosting AE / CSM productivity and enhancing leadership visibility.

• Align sales representatives with accounts according to compensation plans and assigned territories.

• Work in collaboration with sales leadership and various departments to improve RFP responses and related systems and processes.

• Partner with AEs, SEs, sales leaders, product management, and engineering to evaluate and decide on requests for non-standard customer requirements.

• Create and disseminate key metrics, automate alerts needing leadership attention, and provide insights into sales performance.

• Collaborate with the SFDC Admin team and Marketing Operations to manage our SalesForce database and the associated go-to-market technical stack to enhance sales processes and performance.

• Supervise and assess sales technologies to ensure their effective utilization.

• Lead enhancements to Salesforce, including custom development and integration efforts.

• Audit and rectify data issues while upholding high standards of data quality.

• Leverage AI tools (Gemini, Notebook LLM, Zapier) to boost sales efficiency.

⛳️ Requirements

• BA/BS degree required.

• Over 8 years of experience in Sales Operations, Sales Leadership, or Business Process Engineering.

• Consulting experience is preferred.

• Proven track record of designing and implementing sales processes and GTM systems within SaaS companies.

• Experience handling operations across multiple global offices is highly desirable.

• Familiarity with CRM systems and sales methodologies is essential.

• Strong analytical and problem-solving abilities.

• Excellent project management skills.

• Outstanding communication and stakeholder management capabilities.

• Solid understanding of financial principles and skills.

• Exceptional ability to prioritize, communicate, and manage tasks effectively.

• Adaptable and quick learner, capable of thriving in dynamic environments.

• Strong passion for leading initiatives with a deep interest in sales and technology.

• A strategic thinker with a continuous improvement mindset.

🏝️ Benefits

• Flexible PTO for salaried employees.

• Hourly employees earn PTO based on tenure and receive 5 sick days per year, available from day 1. PTO accrues with each paycheck.

• 10 paid holidays plus 4 “Extended Company Holidays,” which provide additional paid days off.

• A variety of medical and dental plan options, with 100% company-paid vision coverage.

• 401k plan available through Fidelity.

• Paid Parental Leave for all eligible employees starting on day 1 of employment.

• Company-covered short and long-term disability and life insurance.

• Critical Illness, Accident, and Hospital Indemnity insurance options.

• Employee Assistance Program (EAP) available.

• Access to a wide range of perks and wellbeing applications:

• Employee discount program.

• Access to virtual wellbeing applications, coaching, and gym memberships.

• Support for fertility, family planning, maternity, parenting, and hormonal health.

• Virtual prevention and physical therapy programs.

• Supplemental life insurance options.

• Financial wellbeing platform offering 1:1 advice.

• Pet insurance discount program.

• Virtual mental health support services.

• Virtual eyewear platform available.

• Mortgage services discount program.