Senior Sales Executive – Retail Solutions

This is a fully remote position, open to applicants in California.

📋 Description

• Accountable for driving revenue growth and enhancing strategic relationships within designated global accounts.

• Formulate and implement global account strategies that align with SGS's business goals.

• Act as the primary point of contact for clients, managing communication and service delivery across various SGS business lines and affiliates.

• Propel revenue growth by cultivating relationships with key decision-makers and uncovering new opportunities within the account.

• Oversee global agreements, contracts, and commercial relationships with assigned accounts.

• Assess account performance against KPIs, service level agreements, financial objectives, and customer satisfaction metrics.

• Lead routine business reviews, performance assessments, and business development meetings.

• Ensure timely delivery of reports, invoices, and communications while monitoring revenue trends and Days Sales Outstanding (DSO).

• Address service delivery challenges and manage claims to uphold robust client relationships.

• Monitor market trends, regulatory changes, and competitor activities that affect the account.

• Advocate for the SGS brand, showcasing capabilities and integrity while ensuring adherence to SGS policies, safety standards, and the Code of Integrity.

⛳️ Requirements

• Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering, or a related business field.

• At least 5 years of experience in account management, customer service, or other relevant roles, with a proven track record of success.

• A minimum of 3 years of experience in the TIC industry relevant to the business unit.

• Experience working in international or multi-cultural settings.

• Proficient in English, with additional language skills considered an advantage.

• Skilled in Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook).

• Familiarity with Salesforce for pipeline management, forecasting, and client relationship tracking.

• Strong problem-solving and organizational capabilities.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Employee assistance programs.

• 401(k) plan with company match (immediate vesting upon enrollment).

• Access to online training courses.

• Opportunities for virtual and classroom development experiences.

• Tuition reimbursement program.

• Paid time off.

• Family leave.