Senior Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with the sales team to collect customer requirements.

• Take responsibility for the technical aspects of the sales process.

• Identify technological trends within industry sectors.

• Utilize visualization tools to depict AI Agent design, integration points, data flow, and more.

• Review and draft API specifications for both internal and external stakeholders.

• Design and enhance conversational AI agents by developing, testing, and refining prompts to improve performance, tone, and resolution quality.

• Conduct hands-on trials with potential clients, leveraging their call center data to showcase the value of Replicant’s platform.

• Analyze conversational data to reveal trends, insights, and opportunities for automation or improvement.

• Convert findings into clear narratives that resonate with both business and technical stakeholders.

• Work collaboratively across departments with sales, product, and engineering teams to ensure trial success and alignment with stakeholders.

• Participate in customer meetings and offer technical support to Account Executives.

⛳️ Requirements

• Over 5 years of experience in a Solutions Engineering or a similar customer-facing technical role.

• A strong curiosity about AI and some experience in prompt engineering, whether formal or self-taught.

• Familiarity with APIs and authentication methods, such as REST and OAuth 2.0.

• Excellent written and verbal communication skills, with the ability to adjust your message for different audiences.

• A collaborative mindset focused on getting things done.

• A degree in Computer Science, Information Systems, or equivalent experience; your ability to learn and deliver is what truly matters.

• Bonus: Experience with tools like Salesforce, Zendesk, or working within/with call centers.

🏝️ Benefits

• Meaningful in-person connections through company-wide offsites and smaller team gatherings designed to enhance the personal touch of remote work.

• Tech & learning stipend: Whether it's conferences, books, or courses — if you're interested, we'll fund them.

• Remote-friendly environment: We’re distributed, so you don’t need to feel guilty about life events; we trust you to manage your schedule.

• Health & wellness benefits: Flexible vacations, paid sabbaticals after 5 years, comprehensive benefits, and a stipend to support your physical and mental well-being.

• Competitive compensation that reflects your contribution: salaries that align with the impact you have in the company.

• Shared ownership: We believe in equity with upside — you’ll own a real piece of a rapidly growing AI company.