Senior Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Independently lead and address intricate technical challenges, utilizing managers and teams as strategic allies rather than primary support.

• Act as a subject matter expert regarding API data integrations and the entire Glia product suite.

• Formulate and execute risk mitigation strategies to proactively tackle potential risks and reduce their effects on sales outcomes.

• Appropriately delegate tasks, incorporate technical requirements into project planning, and select the most efficient project management methodologies.

• Navigate and resolve complex client issues, promoting collaboration across departments and managing communication barriers with diverse stakeholders in banks, credit unions, and financial services organizations.

• Clearly and concisely present complex information during executive-level meetings, ensuring all communications are impactful and directly aligned with business objectives.

• Maintain an in-depth understanding of trends in financial services and customer service industries, regularly sharing insights in meetings and strategic discussions.

• Build and sustain deep, personalized customer relationships, leveraging these connections to further business goals.

• Mentor colleagues and enhance the team's collective knowledge by effectively utilizing our comprehensive library of stories and case studies throughout the Glia product set.

⛳️ Requirements

• Over 5 years of experience in pre-sales engineering, solutions engineering, solutions architecture, or a similar customer-facing technical role.

• Proficient coding abilities (beyond "technical aptitude"). Comfortable creating and modifying functional examples in JavaScript and HTML/CSS, while articulating decisions clearly.

• Demonstrated experience with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging).

• Proven track record of developing tangible technical artifacts like serverless functions, lightweight backend services, automation scripts, or integration applets to validate workflows and solutions during enterprise sales cycles.

• Capability to translate technical concepts into business outcomes and guide both technical and non-technical stakeholders through various trade-offs (security, time-to-value, maintainability, UX).

• Significant customer-facing/business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar). Must be adept at leading technical discussions with senior prospect stakeholders, including executive buyers.

• Excellent communication skills: adept at asking insightful questions, capable of whiteboarding/teaching, and able to present a clear viewpoint with executive presence.

• Experience working with or around B2B SaaS products that facilitate sales/service/customer experience workflows (understanding customer service personas and the operational realities of care teams).

🏝️ Benefits

• Stock options and a competitive salary

• Support for professional development (training, courses, conferences, books, etc.)

• Access to all the latest tools and equipment you'll need

• Sports compensation and reimbursement for therapy and counseling sessions

• Team events: annual employee awards, internal hackathons, and a variety of enjoyable events from cooking to the Glia Olympic Games :)

• Diversity: representation from 25 countries