Senior Routing Engine Developer – CX Platform

This is a fully remote position, open to applicants in Canada.

📋 Description

• Architect and create enterprise-level routing engines that effectively manage voice and digital interactions in real time.

• Develop intelligent routing algorithms that take into account skills, priorities, capacity, availability, and business regulations.

• Ensure optimal availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.

• Design and maintain APIs for routing configuration, administration, monitoring, and integrations.

• Enhance systems for high concurrency, fault tolerance, resiliency, and consistent performance.

• Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.

• Create and develop Java and Spring Boot services, APIs, integration components, and reference implementations.

• Convert business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.

• Specify non-functional requirements regarding availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.

• Review designs and code, identify technical risks, challenge assumptions, and facilitate practical decisions that balance quality, time, and cost.

• Establish engineering standards, reusable patterns, quality gates, documentation expectations, and guidelines for technology adoption.

• Collaborate with CX domain experts to transform operational requirements into routing functionalities.

⛳️ Requirements

• Over 8 years of experience in software engineering.

• Significant ownership of architecture and technical delivery for distributed applications.

• Expert-level practical experience with Java.

• Expert-level practical experience with Spring Boot.

• Experience in implementing distributed systems and microservices architectures.

• Familiarity with REST APIs, persistence, security, testing, and performance engineering.

• Experience in developing routing logic for contact center, communications, or customer engagement platforms.

• Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.

• Experience in creating high-throughput, low-latency transaction processing systems.

• Profound understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.

• Experience with PostgreSQL or similar relational databases.

• Experience in data modeling, integration data flows, and transactional design.

• Hands-on experience with contact center or CX platforms and customer routing and engagement concepts.

• Strong communication skills.

• Capability to produce clear technical documentation and lead client-facing workshops.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Internship opportunities.

• Engaging projects for top global clients.

• Inclusive and supportive work environment.

• Regular company social events for team building.