Senior Revenue Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of and continuously enhance cross-functional GTM processes encompassing lead generation, sales, onboarding, activation, retention, renewal, and expansion.

• Create, implement, document, and govern scalable process standards that boost efficiency and commercial performance.

• Define and standardize lifecycle stages, handoffs, and SLAs across Marketing, Sales, Customer Success, and Enablement.

• Monitor process performance, pinpoint conversion leakage, and drive measurable improvements throughout the customer lifecycle.

• Develop and maintain AI-powered automations and workflows that reduce manual tasks and enhance operational leverage.

• Lead operational rollouts across Germany, Austria, the Netherlands, Spain, and Italy, adapting processes to meet local market needs.

• Translate strategic market priorities into scalable execution, which includes onboarding journeys, workflows, content operations, and tool configurations.

• Build and manage the GTM Process Library as a single source of truth for process documentation, onboarding, and change management, establishing the standards for our Operations Managers.

• Mentor our Operations Managers (Sales Ops, CS Ops, Marketing Ops) on process design, automation, and governance, elevating the team's performance.

• Oversee cross-functional process changes from design and stakeholder alignment through to rollout, adoption, and impact measurement.

• Collaborate closely with Operations Managers to review process design, address cross-functional challenges, and establish consistent operating standards.

• Empower GTM teams through documentation, training, and process best practices, focusing on fostering lasting behavior change.

• Conduct regular process audits, KPI reviews, and operational health checks as part of a recurring cadence the team adheres to, ensuring process integrity and adoption.

⛳️ Requirements

• 4–7 years of experience in Revenue Operations, Sales Operations, or GTM Operations within a B2B SaaS environment.

• Proven track record of owning cross-functional GTM processes from inception to execution, governance, and optimization.

• Strong problem-solving abilities to identify root causes, assess trade-offs, and create appropriately sized solutions.

• Data-driven approach with experience in leveraging qualitative and quantitative insights to enhance commercial performance.

• Practical experience in building AI and automation workflows using tools like n8n, Make, or comparable platforms.

• Extensive knowledge of HubSpot, including lifecycle stages, workflows, routing, segmentation, governance, and reporting.

• Strong systems thinking orientation with an emphasis on scalable architecture, process clarity, and operational excellence.

• Ability to influence stakeholders through structured communication and sound judgment rather than relying solely on formal authority.

• Familiarity with Notion, business intelligence tools, and operational documentation.

• Proficient in English.

• Demonstrated history of delivering measurable process improvements that yield clear business impact.

🏝️ Benefits

• Team Spirit: We are fueled by passion, dedication, and a shared mission. Team spirit is important to us — and we showcase it through four major team event weeks annually, casual monthly gatherings both on-site and remotely, and a robust recognition culture where we regularly celebrate both significant and minor achievements together.

• Ownership: From day one, you are encouraged to take ownership. In a flat hierarchy and high-trust environment, you are empowered to make impactful decisions.

• Learning & Growth: We prioritize your personal and professional development by fostering a strong feedback culture, providing a personal learning budget, and offering targeted enablement formats. Our objective is to help you reach your full potential.

• AI Enablement: Our internal tools and workflows are designed to be AI-enabled. We assist every team member in leveraging AI to its fullest in their daily tasks, including providing your own ChatGPT+ license.

• Tech & Tooling: You will receive a MacBook, premium headphones, and all necessary equipment — from hardware to software — to excel in your daily responsibilities.

• Flexibility: Whether you prefer a hybrid or on-site setup, you can work where you perform best. Our Hamburg office at Rödingsmarkt (featuring a rooftop terrace) is always available, and you decide weekly how often you come in. Additionally, if you desire a change of scenery, you have the option to work abroad for up to two months.

• Recharge: To ensure you get adequate rest, we offer 30 vacation days per year (based on a 5-day workweek) plus December 24th off. We also subsidize your Urban Sports Club membership and organize internal sports meetups.

• Mobility: You can lease a "JobRad" (Bike) and obtain a subsidized "Deutschlandticket" or "BahnCard" for public transportation to facilitate your commute.

• International Environment: Our team is becoming increasingly international, with members already located in Italy, France, the Netherlands, and Austria — which is why English is our internal company language.