Senior Revenue Enablement Manager, Post-Sales

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and implement a Post-Sales Enablement strategy that aligns with successful implementation, customer adoption, value realization, expansion, and renewals.

• Identify gaps in the customer journey, friction points, and opportunities for enablement.

• Collect feedback from the field and convert it into actionable recommendations for Product, Product Marketing, and Revenue Enablement.

• Utilize forecasting data and risk patterns to create targeted enablement initiatives.

• Create and maintain AI-assisted post-sales playbooks covering onboarding, implementation, adoption, health checks, renewals, and expansion.

• Enable Customer Success (CS) and Professional Services (PS) teams on customer journey plays, sales handoffs, and collaboration with Sales Engineers (SEs) and Product teams.

• Take ownership of or contribute to technical documentation while standardizing internal and customer-facing post-sale materials.

• Operationalize value-realization frameworks, develop value models, success plans, and customer-facing ROI narratives.

• Empower CS teams to articulate realized value during Quarterly Business Reviews (QBRs), renewals, and expansion discussions.

• Facilitate joint account planning between Sales and CS for priority accounts.

• Design and deliver AI-assisted coaching and training for CS and PS teams.

• Monitor adoption, readiness, and effectiveness of Post-Sales Enablement programs.

• Collaborate with Product, Product Marketing, Sales Engineering, Revenue Operations, and Revenue Enablement leadership.

⛳️ Requirements

• Minimum of 6 years of experience in Enablement, Customer Success Operations, Product Enablement, or a similar post-sales role within B2B SaaS.

• Direct experience in building or deploying AI-assisted enablement tools, such as Claude or other LLM-based coaching, documentation, or workflow solutions.

• Demonstrated experience in enabling post-sales teams, including CS, PS, Technical Account Managers (TAMs), or SEs.

• Practical experience in creating technical or process documentation for both internal and customer-facing audiences.

• Strong comprehension of post-sales processes, including onboarding, implementation, adoption, renewals, and expansion.

• Familiarity with value modeling, ROI frameworks, or methodologies for success planning.

• Excellent written and verbal communication skills with the ability to influence without direct authority.

• Data-driven approach with the capability to measure the impact of enablement and make iterative improvements.

• SpyCloud is not currently sponsoring visas.

🏝️ Benefits

• Flexible and remote-friendly work arrangements.

• Competitive salary package.

• 401(k) plan with employer contribution.

• Health, Vision, and Dental Insurance.

• Health Savings Account (HSA) available with employer contribution.

• Employer-paid Life, Short-term, and Long-term Disability Insurance.

• Generous Paid Time Off (PTO) plan and 16 paid holidays each year.

• Retirement Savings Plan with employer contribution.

• Employer-provided private health insurance and healthcare cash plan.

• Employer-paid Life Insurance, Income Replacement, and Critical Illness Protection.

• Employee Assistance Program.

• 25 days of annual accrued holiday plus 8 paid bank holidays, along with a paid company shutdown during the winter holidays.