Senior Retention Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main strategic point of contact for clients on a daily basis.

• Create and oversee retention roadmaps, ensuring clients are informed about their trajectory and its significance.

• Develop strategy presentations and performance narratives that effectively convey impact and direction.

• Spearhead retention strategies across email, SMS, and lifecycle campaigns.

• Collaborate cross-functionally with email service provider specialists.

• Pinpoint growth opportunities within current accounts and communicate these clearly to clients and internal teams.

• Occasionally travel for client meetings, offsites, or industry-related events.

⛳️ Requirements

• Extensive experience in lifecycle marketing, either at a DTC-focused agency or in-house with a consumer brand.

• Solid working knowledge of Klaviyo and/or Braze.

• Demonstrated ability to cultivate strong relationships.

• Experience in creating retention roadmaps, strategy presentations, and performance reports.

• Comprehensive understanding of segmentation, lifecycle strategies, and best practices for retention.

• Highly organized and proactive in approach.

• Capacity to manage multiple client engagements simultaneously without oversight.

🏝️ Benefits

• An opportunity to lead retention strategy for ambitious, high-growth brands across diverse consumer categories.

• Direct collaboration with Jetset's leadership team and access to a dynamic group of strategists, creatives, and specialists.

• Use of proprietary tools and methodologies that are unique to our organization.

• A high-performance culture that emphasizes strategic thinking, bold actions, and outstanding results.

• Opportunities for personal and professional development in a thoughtfully scaling environment, free from unnecessary bureaucracy.

• Paid time off (PTO).

• Paid holidays.

• Health coverage.

• Competitive compensation.