Senior Renewal Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete renewal process for a portfolio of strategic, high-value clients

• Facilitate transparent, consultative renewal discussions with senior and C-level stakeholders, emphasizing value and enduring partnerships

• Oversee intricate, multi-year contract renewals, collaborating closely with Customer Success, Sales, Product, and Support teams to eliminate barriers

• Leverage customer insights, product utilization, and business objectives to accurately predict renewals and disseminate best practices throughout the team

⛳️ Requirements

• Proven experience working with enterprise or private equity-backed clients in a B2B software setting

• 5-7 years of experience managing large, intricate renewals or strategic customer portfolios

• Strong ability to navigate commercial contract structures and manage higher-risk renewal situations

• Familiarity with customer relationship management (CRM) tools and data to inform renewal strategies

• A passion for mentoring others and sharing effective methods for handling complex renewals

🏝️ Benefits

• 22 days of paid time off

• 11 company-paid holidays

• Medical, dental & vision insurance

• 5% 401(k) company match

• A variety of additional benefits to choose from