Senior Reliability Engineer

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee reliability and infrastructure projects across the enterprise, collaborating with multiple teams.

• Tackle ambiguous problem areas and deliver creative solutions within tight timelines.

• Design and implement solutions for Cloud Prem and SaaS customers at scale.

• Propel technical innovation and establish best practices in Site Reliability Engineering (SRE).

• Address critical incidents, spearhead root cause analysis, and enact long-term resolutions.

• Create automation tools to enhance operational efficiency and lessen manual tasks.

• Engage in on-call rotations, ensuring smooth incident handoff and thorough documentation.

• Lead infrastructure initiatives focused on compliance and collaborate with Security teams for effective control implementation.

• Work alongside Engineering, Product, and Customer Success teams to align reliability objectives with business goals.

• Convey complex technical ideas to both technical and non-technical stakeholders, including executives.

• Shape technical decisions across teams and promote the adoption of new tools, processes, and architectural frameworks.

• Provide tier 2/3 technical support to enterprise clients.

• Address customer challenges related to deployment, configuration, and integration.

• Facilitate technical onboarding and offer guidance on platform architecture.

• Develop customer-facing documentation, troubleshooting guides, and operational run-books.

• Lead customer discussions and technical calls as a trusted consultant.

• Mentor members of the SRE and engineering teams.

• Promote reliability, operational excellence, and a culture of continuous improvement.

⛳️ Requirements

• US Citizenship Required — this role necessitates or may necessitate federal security clearance.

• Bachelor's degree in Computer Science or a related field (or equivalent practical experience).

• 7+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.

• Proven success in leading large-scale, cross-team infrastructure projects from inception to production.

• Demonstrated capability to work independently on complex projects with strict deadlines.

• Hands-on experience with SOC 1/2, ISO 27001, and FedRAMP Moderate/High compliance frameworks.

• 5+ years of experience with AWS, including VPC, EC2, RDS, EKS, and CloudFormation.

• Expert-level proficiency with Kubernetes, Helm, Linux, and Terraform.

• Strong background with GitOps, distributed version control, and CI/CD pipelines.

• Proficient in Prometheus, Grafana, and DataDog.

• Strong programming/scripting capabilities in Python, Go, and Bash.

• In-depth understanding of distributed systems, microservices, and reliability patterns.

• Experience in implementing compliance-as-code methodologies and automated compliance scanning/remediation.

• Exceptional ability to explain complex technical concepts to a diverse range of audiences.

• Proven track record of driving technical change across organizational boundaries.

• Successfully managed multiple complex projects within tight timeframes.

• Strong customer service orientation, demonstrating patience and empathy.

• Comfortable working across various time zones.

• Self-motivated with a strong sense of ownership.

• Experience with Bazel and CueLang is a plus.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Remote work opportunities.