Senior Reliability Engineer

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Lead reliability and infrastructure initiatives across the organization with a significant degree of autonomy.

• Tackle ambiguous challenges and deliver creative solutions within stringent deadlines.

• Design and implement solutions for Cloud Prem and SaaS clients at scale.

• Promote technical innovation and establish best practices in Site Reliability Engineering (SRE) throughout the organization.

• Manage critical incidents, conduct root cause analyses, and implement lasting solutions.

• Create automation solutions to enhance operational efficiency and minimize manual tasks.

• Engage in on-call rotations, ensuring effective incident transitions and thorough documentation.

• Direct compliance-oriented infrastructure projects and collaborate with Security teams on implementing controls across cloud environments.

• Collaborate with Engineering, Product, and Customer Success teams to synchronize reliability objectives with business aims.

• Simplify complex technical ideas for both technical and non-technical audiences, including executives.

• Shape technical decisions across teams and encourage the adoption of new tools, processes, and architectural frameworks.

• Provide tier 2/3 technical assistance to enterprise customers for intricate troubleshooting.

• Work closely with customer technical teams to address deployment, configuration, and integration issues.

• Conduct technical onboarding and offer expert advice on platform architecture and best practices.

• Generate customer-facing materials, troubleshooting manuals, and runbooks.

• Facilitate customer calls and technical discussions as a trusted advisor.

• Mentor members of the SRE and engineering teams.

• Cultivate a culture focused on reliability, operational excellence, and continuous improvement.

⛳️ Requirements

• US Citizenship Required — this role necessitates or may necessitate federal security clearance.

• Bachelor's degree in Computer Science or a related discipline (or equivalent hands-on experience).

• Over 7 years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.

• Demonstrated success in leading large-scale, cross-team infrastructure projects from inception to deployment.

• Proven capability to work independently on ambiguous projects with tight timelines.

• Practical experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High), including infrastructure automation for control implementation and continuous audit evidence collection.

• More than 5 years of experience with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation.

• Expert-level proficiency with Kubernetes, Helm, Linux, and Terraform.

• Solid experience with the GitOps model, distributed version control, and CI/CD pipelines.

• Proficient in monitoring tools (Prometheus, Grafana, DataDog).

• Strong programming/scripting abilities (Python, Go, Bash) for automation and code comprehension.

• Comprehensive understanding of distributed systems, microservices, and reliability patterns.

• Experience implementing compliance-as-code methodologies and automated compliance scanning/remediation.

• Exceptional ability to convey complex technical concepts to varied audiences.

• Proven track record of driving technical change across organizational boundaries.

• Successfully managed multiple complex projects under tight deadlines.

• Strong customer service orientation, demonstrating patience and empathy.

• Comfortable collaborating across different time zones.

• Familiarity with Bazel and CueLang is a plus.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Remote work flexibility / adaptable work persona.