Senior Relationship Manager – EMEA

This is a fully remote position, open to applicants in Poland.

📋 Description

• Cultivate and expand relationships with high-value clients, particularly in high-risk sectors.

• Offer strategic, data-informed advice to minimize chargebacks and enhance performance.

• Work closely with senior stakeholders and technical teams to provide exceptional service.

• Supervise the onboarding process for new clients.

• Facilitate seamless client integration into the platform.

• Conduct new client kickoff meetings following contract finalization.

• Recognize opportunities for cross-selling additional products and services.

• Relay client needs to leadership and recommend improvements.

• Lead strategic conversations with end-users and senior management within the client organization.

⛳️ Requirements

• Over 5 years of experience in sales or relationship management within the cards and payments sector.

• Demonstrated success in managing high-risk clients within the payments ecosystem.

• Strong analytical capabilities and a methodical approach.

• Proactive problem solver with an optimistic outlook.

• Excellent communication abilities across written, verbal, and digital channels.

• Bachelor’s Degree or equivalent experience.

• Proven experience managing Tier 1 clients.

• In-depth understanding of high-risk vertical business models in the payments flow.

• Familiarity with dispute and fraud management products.

• Strong commitment to follow-through with a results-oriented mindset.

• Collaborative team player focused on shared success.

• Genuine interest in transforming the chargeback and disputes landscape.

• Outstanding organizational skills, attention to detail, and proficiency in English.

🏝️ Benefits

• This position is eligible for remote hiring.