Senior Registered Virtual Client Service Associate

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver proactive virtual assistance to financial advisors.

• Offer client service, account upkeep, and administrative support within the program's scope.

• Engage in daily proactive communication with designated advisors.

• Oversee client account management, which includes account openings, maintenance, form submissions, fund transfers, and transaction monitoring.

• Prepare for client meetings, generate reports, conduct follow-ups, and assist with special outreach initiatives.

• Respond swiftly to client inquiries and requests.

• Investigate complex client scenarios and collaborate with home office departments for prompt resolution.

• Manage client expectations while issues are being addressed.

• Participate in continuous training and educational opportunities.

• Coordinate and supervise the transition process for new client accounts in collaboration with other departments.

• Assist prospective clients with consultations and education regarding the Raymond James and Associates platform.

• Execute other assigned responsibilities.

⛳️ Requirements

• An Associate’s degree and five (5) years of experience in the licensed financial services industry.

• A combination of relevant experience, education, and/or training as approved by Human Resources may be acceptable.

• Branch experience is preferred.

• SIE certification is required unless an exemption or grandfathering applies.

• Series 7 certification is mandatory.

• Series 63, 65, and/or 66 certifications as required by the state.

• Ability to obtain additional securities and advisory state registrations if mandated by the state.

• Experience in the financial industry.

• Proficiency in the Microsoft program suite, with advanced knowledge of Excel.

• Capability to analyze account information.

• Skill in organizing, managing, and tracking multiple detailed tasks and assignments amid fluctuating priorities and deadlines.

• Ability to enhance the utilization/adoption of essential tools and resources.

• Effective oral and written communication skills with all levels of the organization.

• Ability to work independently.

• Capacity to deliver a high level of customer service.

• Willingness to travel less than 25% of the time.

• General experience ranging from 6 to 10 years.

🏝️ Benefits

• Benefits package may include medical, dental, and vision coverage.

• Life insurance options.

• Critical illness and accident insurance.

• Disability benefits.

• Retirement savings plans.

• Paid time off, encompassing vacation, holidays, and sick leave.

• Parental leave policy.

• Remote work flexibility.