Associate Client Services Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the daily strategic oversight of a crucial client account, delivering comprehensive Publications programs.

• Establish and nurture trusted relationships with senior stakeholders from the client side.

• Serve as a strategic consultant and adeptly navigate intricate business discussions.

• Collaborate with Scientific Services, Editorial, Digital, Creative, and Operations teams to provide effective scientific communications.

• Manage forecasting, budgeting, profitability, resource allocation, and the organic growth of accounts.

• Implement industry best practices and enhance delivery processes.

• Spearhead strategic initiatives aimed at improving account performance.

• Lead, coach, mentor, and cultivate the development of Client Services team members.

• Promote a cooperative, inclusive, and high-performance culture.

• Oversee proposals, RFPs/RFIs, pitches, and the onboarding process for new business.

• Identify avenues for expanding existing client relationships.

• Drive account strategy and planning informed by market insights and industry trends.

• Stay updated on advancements in Medical Communications, scientific publications, AI, and omnichannel engagement.

• Introduce innovative ideas and strategic insights to clients and internal teams.

⛳️ Requirements

• Significant experience in Client Services within a medical communications agency, particularly with Publications accounts.

• Proven track record of establishing trusted relationships with senior pharmaceutical clients and leading integrated scientific communications initiatives.

• Strong commercial and financial knowledge.

• Experience in managing budgets, forecasting, profitability, and fostering organic account growth.

• Background in leading and developing Client Services teams.

• Experience working collaboratively with Scientific Services, Editorial, Digital, and other cross-functional teams.

• Demonstrated success in leading proposals, pitches, and enhancing existing client relationships.

• Ability to convert client goals and market insights into Medical Affairs and Publications strategies.

• Excellent skills in communication, influencing, and stakeholder management.

• A collaborative and solutions-oriented mindset.

• Enthusiasm for nurturing talent and delivering outstanding client experiences.

🏝️ Benefits

• Health coverage

• 401(K) matching

• PTO

• Flexible working

• Friendly and informal working environment

• Friday socials across offices

• Regular wellbeing weeks

• Town Hall events

• Career and personal development opportunities

• Opportunities to transfer skills to other offices around the world

• Flexible benefits

• Personal support

• Tailored learning and development opportunities