Client Services Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate efficient insurance application services for Doctors of BC members in collaboration with insurance advisors.

• Provide administrative assistance to the Insurance Department.

• Aid advisors in their preparations for insurance review meetings.

• Follow up with members to ensure the submission of life and disability insurance applications.

• Review and submit insurance applications accurately.

• Act as the initial point of contact for member inquiries and support regarding insurance application and administration processes.

• Deliver outstanding customer service with prompt and effective follow-up.

• Maintain thorough documentation of interactions with members and stakeholders.

• Collaborate with team members and relevant stakeholders to address operational and interpersonal challenges.

• Identify and execute multiple critical tasks punctually while monitoring for errors and implementing quality checks.

⛳️ Requirements

• Completion of high school, complemented by post-secondary education or technical training, along with one year of relevant experience.

• Equivalent relevant work experience may be accepted in place of post-secondary education.

• A Life and Accident Insurance License is preferred but not mandatory.

• Familiarity with customer relationship management systems is necessary.

• Strong appreciation for the importance of thorough documentation.

• Exceptional interpersonal, verbal communication, and customer service abilities.

• Proficient writing skills, with the capacity to produce clear, concise, and comprehensive written communications.

• Capability to manage multiple concurrent tasks and projects with high accuracy.

• Ability to address various issues, navigate unclear situations, and handle conflicting demands effectively.

• Excellent computer proficiency in Word, Outlook, and Excel.

• Competence to work both independently and collaboratively as part of a team.

🏝️ Benefits

• Remote work option available in British Columbia.

• Commitment to an inclusive and diverse workplace.

• Support for equity, diversity, inclusion, and truth and reconciliation initiatives.

• Competitive economic compensation.