Senior Radiology Scheduling Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer daily assistance to the scheduling team and act as a resource for colleagues.

• Provide training, coaching, and mentorship to scheduling personnel.

• Conduct competency evaluations for new hires and identify further training requirements.

• Oversee daily scheduling workload and allocate staff based on volume fluctuations.

• Support the Supervisor in assessing staff productivity and adherence to quality assurance standards.

• Carry out precise scheduling, rescheduling, and cancellations for clinic visits, telehealth sessions, treatments, surgeries, procedures, and ancillary services.

• Act as an escalation point for complicated scheduling issues.

• Manage appointment request workqueues, filtering and prioritizing requests according to specialty standards.

• Communicate with providers and clinical team members to confirm changes and ensure continuity of care.

• Validate referring physician orders against scheduled appointments.

• Coordinate various and cyclical appointments at appropriate intervals.

• Promote patient-centered scheduling and manage appointments across multiple campuses.

• Address inquiries regarding patient financial responsibilities by liaising with Financial Advisors or guiding patients to insurers.

• Register patients, update demographic information, verify insurance, scan documents, and handle referrals.

• Facilitate patient checkout and assist with after-visit summaries and EPIC MyChart enrollment.

• Manage scheduling inboxes and voicemails, providing information on exam preparation.

• Respond to MyChart and Artera scheduling inquiries.

• Schedule external referral appointments and send necessary referrals and medical documentation.

• Professionally address employee and customer complaints.

• Participate in staff training and educational initiatives.

• Monitor appointment request workqueues and call volume to achieve service-level objectives.

• Audit team productivity and review performance data with staff.

• Deliver ongoing training on clinic-specific procedures.

• Provide performance feedback to Supervisors and Managers while assisting with retraining efforts.

• Serve as an Epic Superuser and assist with implementation updates and module enhancements.

• Support the Supervisor in scheduling office operations, order processing, radiological requests, document scanning, and equipment oversight.

• Assume leadership responsibilities in the absence of the Supervisor.

⛳️ Requirements

• High School Diploma or GED.

• A minimum of 3 years of progressively responsible and directly related experience in a healthcare environment OR a combination of healthcare or contact center experience including at least 18 months in a UKHS patient scheduling position.

• Expertise in navigating the EPIC EMR, including the MyChart messaging system and additional scheduling modules such as Beacon Scheduling Orders.

• Proficient in navigating the EPIC EMR, including the MyChart messaging system.

• Fluent in English: capable of reading, writing, speaking, and understanding English.

• Basic computer skills, including Microsoft Excel, Word, Outlook, and Teams.

• High level of customer service skills with an emphasis on problem resolution.

• Ability to uphold patient confidentiality.

• Must meet the competencies required for this role to be eligible for advancement to the next level scheduling position.

• Must be able to perform the professional, clinical, and/or technical competencies of the designated unit or department.

🏝️ Benefits

• Equal employment opportunity employer.

• Reasonable accommodations for qualified individuals with disabilities.