Senior QA Engineer, Services

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee the complete Confirmation API implementation process across various phases of the firm and bank API products, from initial project kickoff to go-live support.

• Collaborate with client technical teams to comprehend requirements, pinpoint obstacles, and facilitate testing and deployment into production.

• Act as the primary consultant liaison, offering updates on progress and managing the project scope.

• Convert technical limitations into easily understandable business terms and proactively highlight potential issues.

• Champion client requirements with internal product and development teams.

• Identify areas lacking documentation, flag stability concerns, and assist in speeding up resolutions.

• Provide support to global accounting firms, corporate audit teams, and financial institutions.

• Conduct training sessions and consulting workshops led by an instructor.

• Assist with APIs and automation solutions across various business segments, including TAAP and Corporates, as well as emerging AI technologies.

⛳️ Requirements

• Demonstrated experience in technical consulting, particularly in API integrations or software implementations in client-facing roles.

• Strong analytical skills with the ability to troubleshoot issues, develop workarounds, and guide clients through challenges.

• Exceptional communication skills tailored to diverse audiences.

• Comprehensive understanding of tax and accounting processes, terminology, and workflows.

• Technical expertise in APIs, REST, authentication, system integration, and data mapping.

• Hands-on experience with API implementation or basic coding is advantageous but not mandatory.

• Capable of managing projects, including overseeing multiple concurrent implementations and monitoring timelines.

• Willingness to attend occasional international client meetings outside of standard US business hours.

• Comfort in dealing with ambiguity, a strong collaborative mindset, and a dedication to lifelong learning.

• A bachelor's degree in a relevant field or equivalent practical experience in technical consulting or software implementation.

• Background in software development is preferred.

🏝️ Benefits

• Flexible work arrangements, allowing work from anywhere for up to 8 weeks each year.

• Flexible vacation policy.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings options.

• Tuition reimbursement opportunities.

• Employee incentive programs.

• Resources for mental, physical, and financial well-being.

• Two paid volunteer days off each year.

• Opportunities for pro-bono consulting projects.

• Participation in Environmental, Social, and Governance (ESG) initiatives.

• Comprehensive health, dental, vision, disability, and life insurance plans.

• Competitive 401k plan with company matching.

• Generous policies for vacation, sick leave, and paid time off.

• Paid holidays, including two designated mental health days.

• Parental leave options.

• Sabbatical leave availability.

• Optional insurance for hospital, accident, and sickness.

• Optional life and AD&D insurance.

• Access to Flexible Spending and Health Savings Accounts.

• Fitness reimbursement program.

• Employee Assistance Program.

• Group Legal Identity Theft Protection benefit.

• Access to a 529 Plan.

• Commuter benefits.

• Adoption & Surrogacy Assistance.

• Employee Stock Purchase Plan.

• Potential eligibility for an Annual Bonus based on both enterprise and individual performance.