Senior PS Consultant – Talkdesk, Genesys Cloud

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Act as the main technical liaison for both customers and internal teams regarding cloud contact center solutions.

• Develop and implement comprehensive solutions, which encompass discovery workshops, requirement collection, and technical design documentation.

• Evaluate business and technical needs to establish scalable and efficient architectures.

• Take ownership of and enhance contact center solution architecture across various cloud platforms.

• Set up and tailor solutions (IVR, routing strategies, integrations, and automation).

• Lead the activities related to implementation, deployment, and upgrades.

• Collaborate with stakeholders and external vendors to guarantee successful project delivery.

• Assist in go-live activities to ensure a seamless transition to production.

⛳️ Requirements

• A minimum of 5 years' experience with enterprise contact center platforms.

• Practical experience with Talkdesk, including implementation, configuration, and development.

• Proficiency in Talkdesk Studio (IVR flows, routing, and automation).

• Demonstrated expertise in Genesys Cloud CX, covering development, implementation, and support.

• Experience with integrations, including APIs and CRM systems like Salesforce and Zendesk.

• Practical experience in CCaaS migration projects, particularly transitions to Talkdesk.

• Strong knowledge of SIP/VoIP, SBCs, and call routing principles.

• Excellent analytical and problem-solving abilities.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility offered by remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment initiatives, internal mobility, and internship opportunities.

• Global Impact: collaborate on significant projects for leading global clients and help shape the future of various industries.

• Welcoming Multicultural Environment: be part of a vibrant, global team and thrive in an inclusive, supportive workspace with open communication and regular team-building social events.

• Social Sustainability Values: contribute to our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.