Senior PS Consultant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the main technical liaison for both customers and internal teams regarding cloud contact center solutions.

• Create and deliver comprehensive solutions, encompassing discovery workshops, requirements gathering, and technical design documentation.

• Evaluate business and technical needs to establish scalable and effective architectures.

• Take ownership of and enhance the architecture of contact center solutions across various cloud platforms.

• Configure and tailor solutions (IVR, routing strategies, integrations, automation).

• Lead the implementation, deployment, and upgrade processes.

• Collaborate with stakeholders and external vendors to ensure the successful delivery of projects.

• Assist in go-live activities and facilitate a seamless transition to production.

⛳️ Requirements

• Over 5 years of experience with enterprise contact center platforms.

• Practical experience with Talkdesk (implementation, configuration, development).

• Proficiency in Talkdesk Studio (IVR flows, routing, automation).

• Demonstrated expertise in Genesys Cloud CX, including development, implementation, and support.

• Familiarity with integrations (APIs, CRM systems such as Salesforce, Zendesk, etc.).

• Hands-on experience in CCaaS migration projects, particularly transitions to Talkdesk.

• Strong understanding of SIP/VoIP, SBCs, and call routing principles.

• Excellent analytical and problem-solving abilities.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that comes with remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.

• Global Impact: work on significant projects for top global clients and help shape the future of industries.

• Welcoming Multicultural Environment: be part of a dynamic, global team and flourish in an inclusive and supportive work environment with open communication and regular team-building company social events.

• Social Sustainability Values: engage in our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.