Senior Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete lifecycle of high-priority projects, from contract initiation to final delivery.

• Act as the main point of contact for strategic accounts, fostering relationships with executive-level stakeholders.

• Ensure project objectives align with the broader business strategies of customers.

• Identify, evaluate, and mitigate potential project risks, escalating critical issues when necessary.

• Define, track, and report on key ROI metrics for the solutions implemented.

• Lead cross-functional teams, including solution architects, implementation consultants, customer success managers, and technical support.

• Offer guidance on Verato's technology and best practices for implementation.

• Create customized project documentation for customers, including plans, architectural diagrams, and data flows.

• Facilitate technical workshops and collaborative strategy sessions with client teams.

• Collaborate with product, engineering, and customer success teams to gather insights and promote continuous improvements.

• Support organizational change management to enhance project adoption and impact.

• Mentor and provide advice to junior project team members.

• Plan and manage resource allocation across multiple ongoing projects.

• Establish and maintain trusted, long-term relationships with customers.

• Ensure adherence to privacy and security protocols, along with company and industry standards.

• Report directly to the VP of Professional Services, Customer Experience.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.

• Over 8 years of project management experience, specifically in strategic consulting or complex enterprise environments.

• Proficiency in Master Data Management (MDM) or Enterprise Master Patient Index (EMPI) technologies, including technical solution delivery, is preferred.

• Familiarity with healthcare systems such as EMRs, integration engines, and population health/analytics platforms.

• Excellent interpersonal and communication skills, with a proven track record in managing relationships at the executive level.

• Proficient in project management methodologies.

• PMP and Agile certifications are preferred.

• Willingness to travel up to 25% for key customer engagements and strategic meetings.

• Ability to manage executive stakeholder expectations and influence leadership teams effectively.

• Experience in leading large-scale data integration and migration projects.

• Understanding of cloud infrastructure (AWS, Azure, GCP) and its significance in software implementation.

• Strong analytical and problem-solving skills focused on delivering operational and strategic value.

• Capability to translate technical concepts into actionable business solutions and aid in decision-making.

• Excellent verbal and written communication skills for clearly presenting complex ideas.

• A collaborative mindset that emphasizes teamwork, customer advocacy, and coordination across functions.

• Ability to juggle multiple priorities while ensuring high-quality outcomes are delivered on time.

• Capability to coach and mentor project team members.

• Skills in conflict resolution with a focus on collaborative problem-solving.

• Adaptability in a fast-paced, cross-industry environment.

🏝️ Benefits

• A people-first culture that prioritizes employee well-being.

• Access to tools and development opportunities.

• Opportunities to broaden knowledge in technology, healthcare, and organizational development.

• Potential for significant involvement in business strategy.

• A strong focus on customer success.

• Up to 25% travel for essential customer engagements and strategic meetings.