IT Project Management Lead Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct several SaaS implementation projects from initial customer engagement through planning, execution, and launch.

• Cultivate customer relationships and tailor implementation strategies based on 340B programs, identified challenges, and internal systems.

• Administer customer data evaluations, extraction setups, wholesaler integrations, and software configurations.

• Educate customers on software functionalities and assist in the transition to live status and account management.

• Act as the primary contact for the Verity program and serve as a subject matter expert.

• Collaborate with sales during the transition from contract to implementation.

• Coordinate project communications and software demonstrations with customers and internal stakeholders.

• Manage communications with both internal and external C-suite stakeholders.

• Collaborate with Product Management, Product Development, Sales, Accounting, and Account Management teams.

• Lead the transition of projects to account management.

• Adhere to and enhance project and procedural workflows.

• Engage in implementation and cross-departmental initiatives as assigned.

⛳️ Requirements

• Bachelor's degree in business, healthcare, information systems, or a related field, or equivalent professional experience.

• A minimum of 3 years in customer-facing technology implementation and project management; experience with SaaS is preferred.

• Knowledge of 340B and/or pharmacy operations is advantageous.

• Experience in project management; PMP certification is preferred.

• Proven experience onboarding remote customers to cloud-based software solutions is a significant advantage.

• Capability to analyze data issues and troubleshoot problems related to customer data and/or the Verity Solutions database schema.

• Proficient in MS Office; advanced Excel skills are mandatory.

• Excellent verbal and written communication abilities.

• Skill in prioritizing tasks within a dynamic environment.

• Capacity to multitask and manage several distinct implementation projects concurrently.

• Familiarity with Salesforce or similar CRM systems is a plus.

• Reliable and stable internet connection required.

• Cable broadband or fiber optic internet service with a minimum of 10Mbps download and 5Mbps upload speed if working remotely.

• Occasional corporate travel of up to 10% may be necessary.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical insurance coverage.

• Vision insurance benefits.

• Dental insurance options.

• Access to well-being and behavioral health programs.

• Participation in a 401(k) plan.

• Company-funded life insurance.

• Tuition reimbursement programs.

• Minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence available.

• Compliance with a tobacco-free policy.

• Support for reasonable accommodations.