Senior Program Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a subject matter expert for designated pharmaceutical supply resiliency initiatives.

• Take charge of program responsibilities, customer relations, projects, and workstreams from inception to completion.

• Balance competing priorities, timelines, dependencies, risks, and action items effectively.

• Identify and address operational challenges while escalating significant risks or strategic decisions when necessary.

• Serve as the main program resource for health system customers, managing inquiries, issues, communications, and follow-ups until resolution.

• Facilitate customer and internal meetings, presentations, program evaluations, and training sessions.

• Assist customers throughout the implementation process from planning to go-live.

• Foster cross-functional collaborations across Sourcing, Replenishment Operations, Pricing, Finance, Contracts, Legal, Sales, Technology, Analytics, and other departments.

• Influence and engage stakeholders without direct authority.

• Track program and customer performance, analyze trends and KPIs, and pinpoint opportunities for enhancement.

• Maintain comprehensive project documentation, including work plans, trackers, decisions, and action items.

• Enhance and standardize workflows, reporting, communication, implementation practices, and inter-program processes.

• Oversee assigned integration workstreams and facilitate the implementation of future-state processes.

• Create and deliver clear communications that simplify complex information into actionable steps.

• Adapt to changing program requirements and take responsibility for new initiatives and priorities.

⛳️ Requirements

• A four-year bachelor's degree in business administration, healthcare administration, supply chain, pharmacy, project management, or a related field.

• At least three (3) years of directly relevant and progressively responsible experience.

• Pharmacy Technician Certification and/or experience in health systems, hospitals, pharmaceutical distribution, healthcare supply chain, or related fields is preferred.

• Strongly preferred: experience in project or program management.

• Robust program and project management capabilities.

• Capacity to independently oversee multiple simultaneous workstreams, priorities, deadlines, and stakeholder relationships.

• Ability to work autonomously and drive tasks to completion.

• Exceptional organizational, problem-solving, critical-thinking, customer-facing communication, presentation, public-speaking, meeting facilitation, written communication, interpersonal, and time-management skills.

• Capability to develop subject matter expertise in complex programs, processes, and customer needs.

• Skill in influencing cross-functional teams without direct authority.

• Ability to foresee needs, risks, dependencies, and deadlines.

• Effectiveness in navigating an evolving environment.

• Proficiency in standardizing, streamlining, and enhancing processes.

• Familiarity with hospital and/or Community & Specialty business segments is preferred.

• Knowledge of Cencora business units, systems, and processes is preferred.

• Proficient in Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, and Teams.

• Fluency in AI and the ability to responsibly utilize AI-enabled tools and validate their outputs.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.