Senior Program Manager – Technology

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and manage various programs and projects within the AI Tools and Agent Development initiatives, collaborating with cross-functional teams, business partners, and technology vendors.

• Act as the primary program lead for the adoption of enterprise AI tools, encompassing generative AI platforms, copilot integrations, and productivity automation solutions.

• Collaborate with business stakeholders to recognize opportunities for AI agent development, defining use cases, requirements, and success criteria in conjunction with the Enterprise Architecture team.

• Manage the complete lifecycle of AI agent development projects from ideation to deployment, ensuring compliance with enterprise architecture standards and JLL's technology strategy.

• Create and implement program plans that include scope definition, resource allocation, budget and timeline management, risk assessment, and mitigation strategies.

• Propel program goals, objectives, and success criteria, aligning them with organizational strategic objectives and the Enterprise Architecture roadmap.

• Consistently monitor and report on program status, risks, and issues, offering recommendations and escalations to senior leadership.

• Serve as a liaison between business partners and engineering/AI teams, converting business needs into actionable technical requirements and vice versa.

• Cultivate a collaborative working atmosphere and encourage effective communication among project team members, stakeholders, and vendors.

• Anticipate and address potential project obstacles and conflicts, implementing effective resolutions and contingency plans.

• Conduct productive meetings, document decisions, and ensure all participants understand and accept their roles and responsibilities.

• Maintain transparency regarding progress, risks, and issues; drive risk mitigation, contingency planning, and issue resolution.

• Communicate status, updates, and program summaries through presentations, emails, and direct communication with key stakeholders and executive leadership.

• Ensure compliance with and continuous enhancement of project management best practices, methodologies, and standards within the AI program domain.

• Monitor and report key program metrics; develop data visualizations and dashboard summaries for executive-level management.

• Contribute to the maturation of AI program delivery by creating templates, playbooks, and best practice recommendations for agent development and AI tool implementation.

⛳️ Requirements

• Bachelor's or Master's degree in Business, Engineering, Computer Science, or a related discipline.

• 3+ years of experience as a Technical Program Manager, leading complex technology projects or programs from initiation to completion.

• 3+ years of experience collaborating directly with engineering or product teams.

• 3+ years of experience managing cross-functional and/or cross-team projects.

• Proven familiarity with AI tools, generative AI platforms, or intelligent automation technologies (e.g., Microsoft Copilot, OpenAI, LangChain, or similar).

• Experience working with or supporting business partners as internal clients, with a history of translating business needs into technology solutions.

• Proficient in relevant project management tools (e.g., Smartsheets, MS Project, Azure DevOps, JIRA) and methodologies (e.g., Agile, Scrum).

• Demonstrated experience in driving organizational change, improving project delivery processes, and adapting to changing technology landscapes.

• High sense of ownership, urgency, and drive.

• Ability to communicate clearly and effectively with developers, product managers, AI/ML engineers, and senior business and engineering leaders.

• Proven ability in software or platform project planning, progress tracking, and risk management.

• Experience in managing and directing geographically dispersed, diverse, and virtual teams.

• Strong understanding and experience with project scheduling, forecasting/budgeting, and resource management.

• Familiarity with enterprise architecture concepts and ability to operate within an EA framework.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive Medical, Dental & Vision coverage.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages via Daily Pay.