Senior Program Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Facilitate process enhancements, standardization, and performance management throughout Zūm’s transportation network.

• Detect inefficiencies and create scalable Standard Operating Procedures (SOPs) across fleet, safety, compliance, and maintenance operations.

• Streamline and modernize manual or inconsistent processes, including inspections, audits, incident management, and maintenance cycles.

• Ensure that processes are practical, audit-ready, and uniformly implemented across various locations.

• Define and execute Key Performance Indicators (KPIs) for fleet utilization, safety performance, compliance adherence, and maintenance reliability.

• Develop dashboards and reporting systems at the site, regional, and company levels.

• Establish weekly and monthly performance routines to promote accountability and continuous improvement.

• Lead and manage high-impact initiatives across Operations, Fleet, Safety, Finance, and Product.

• Align stakeholders, clarify responsibilities, and enhance cross-functional workflows.

• Drive execution with defined milestones, timelines, and measurable outcomes.

• Identify safety and compliance risks and implement strategies to mitigate them.

• Conduct reviews post-implementation and refine processes accordingly.

• Spearhead the rollout and adoption of new processes, tools, and KPI frameworks.

• Influence both frontline operators and senior leadership effectively.

• Ensure that solutions are integrated into daily operations and maintained over time.

⛳️ Requirements

• 5–10+ years of experience in operations, program management, or process improvement within a dynamic environment.

• Background in consulting, strategic finance, logistics, manufacturing, or similar operational fields.

• Proven experience in leading complex, cross-functional initiatives from problem identification to execution.

• Strong communication abilities, with experience in presenting to senior leadership.

• Analytical mindset capable of translating data into insights and actionable decisions.

• Demonstrated success in enhancing efficiency, safety, compliance, and cost performance.

• High sense of ownership with the ability to work independently and juggle competing priorities.

• Experience in developing KPI frameworks, dashboards, and performance management routines.

• Advanced proficiency in Excel (including Pivot Tables and VLOOKUPs); SQL knowledge is preferred.

• Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is advantageous.

• Bachelor’s degree is required; an MBA or relevant advanced degree is a plus.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• Holidays

• Wellness programs

• Vacation

• Additional compensation may include equity or commissions