Senior Professional Services Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver senior-level technical configuration and programming as needed.

• Conduct process, data, and object modeling across diverse application and database environments.

• Oversee database design, development, and enhancement, along with managing and coordinating updates to existing applications.

• Provide leadership in technical architecture, including analysis, design, development, and enhancement.

• Maintain a senior-level expertise and stay updated on industry-leading contact center technologies.

• Act in a project manager role by overseeing the entire system life cycle development for projects ranging from small to large-scale.

• Perform business analysis, assess business areas, analyze user needs, and design business systems for major projects.

• Exhibit a professional demeanor in behavior, attitude, and appearance.

• Assist in developing client information management standards and assess technology trends.

• Contribute to business area evaluations, user needs analysis, and business systems design.

• Supervise any junior client staff or subcontracted personnel assigned to your project team throughout the project life cycle.

⛳️ Requirements

• A BS/BA in a technical field (e.g., Computer Science, Information Systems, Electrical Engineering) or a business field (e.g., Marketing, Management Information Systems) or equivalent practical experience is mandatory.

• An MBA is preferred.

• At least 5 years of professional experience beyond the educational requirements listed above.

• The type of experience may vary based on the specialization of Professional Service Engineers.

• Implementation: Extensive skills in both technology and analysis; experience in effective communication at both technical and functional levels while maintaining business relationships.

• Business Optimization: Strong skills in business analysis and call centers; knowledgeable about KPIs and best practices in call center operations.

• Education & Enablement: A professional and confident public presence; experienced in engaging large audiences as a trainer or speaker.

• Engineering Services: Proficient in specialized technical and functional domains; possesses deep technical expertise in software engineering, programming languages, integration, and/or databases.

• Desired personal attributes: analytical, curious, service-oriented, team-focused, and approachable demeanor, with a tendency to adopt new technologies early.

🏝️ Benefits

• Competitive salary

• Flexible working hours

• Professional development budget

• Home office setup allowance

• Global team events