Senior Production Operations Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee the initiatives of organizations involved in EHR Go-Live, recovery, and PGL Operations; manage the creation and distribution of healthcare support services while enhancing overall operational efficiency.

• Facilitate Value Stream Enablement by coordinating teams, resources, and execution activities to efficiently deliver value as VHA expands from six active sites to many more.

• Assist with centralized upskilling and onboarding operations, which includes organizing logistics for training delivery, scheduling, and the dispatch of training materials to off-site upskilling venues.

• Anticipate operational demand and collaborate with managers across various departments to plan and allocate resources for surge tasks.

• Sustain and enhance standard operating procedures, operational trackers, and execution rhythms for surge-support initiatives.

• Aid in the Tiered Hub prioritization process and monitor operational metrics to facilitate swift, targeted interventions.

• Participate in the development of weekly task reports, bi-monthly budget trackers, and monthly progress updates.

⛳️ Requirements

• A Bachelor's degree (BA/BS) is required.

• At least 8 years of relevant experience in production/operations is necessary.

• Background in healthcare operations or health IT program execution is preferred, ideally within a large integrated delivery system or VHA.

• Experience in supporting EHR deployment, training operations, or command-center logistics is essential.

• Knowledge of Lean/Agile execution methodologies and operational performance metrics is required.

• Proficiency in reading, writing, speaking, and comprehending the English language is a must.

🏝️ Benefits

• Opportunity to secure and maintain a favorable VA background investigation at the Low Risk / NACI level, which includes electronic fingerprinting and e-QIP submission.

• Willingness to undertake occasional CONUS travel to VA Medical Centers (approximately 5-day site visits) in support of EHR Go-Live and Post Go-Live activities, as authorized by the Government.

• Competence in Microsoft Office 365 applications; familiarity with SharePoint Online, Power Apps, Power Automate, and Power BI is highly preferred as per the task order Quality Assurance Surveillance Plan.