Senior Product Transformation Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and oversee the customer fit and readiness model.

• Create a customer fit score by utilizing product usage, CRM, support, and feature request data.

• Implement the model for weekly application by Customer Success, Technical Account Management, Implementation, executives, and the Transition Center of Excellence.

• Enhance the model as the product and customer base evolves, linking it to quantifiable business outcomes.

• Recognize recurring customer themes and transition obstacles.

• Organize tasks by product area instead of addressing them feature by feature.

• Transform customer signals into prioritized contributions for product roadmaps.

• Develop new programs from inception to completion, including systems, mechanics, incentives, buy-in strategies, and change management.

• Integrate processes into the existing workflows of field and product teams.

• Align Product Management, Engineering, Product Operations, Solution Consulting, Customer Success, Technical Account Management, and Account Executives around common priorities.

• Facilitate resolution of disagreements between go-to-market and product teams, driving decisions forward.

• Present recommendations and updates to VP and executive leaders across Product, Engineering, and go-to-market sectors.

• Extract and analyze data from Salesforce, Snowflake, Jira, and other systems.

• Utilize AI tools to evaluate customer call recordings, categorize feature requests, and develop skills and automations such as Slackbots.

• Observe AI and industry trends, introducing innovative approaches to the team.

⛳️ Requirements

• Over 7 years of experience in customer-facing technical roles, such as Technical Account Manager, Implementation Manager, Solution Consultant, Solutions Engineer, or Solutions Architect, preferably within a B2B SaaS environment.

• Some background in program, strategy, or operations work.

• Extensive knowledge of enablement platforms and a solid understanding of enterprise customer configuration, adoption, and value realization.

• Proven history of designing and launching new programs or processes from the ground up, including managing change for successful adoption.

• Ability to influence without direct authority and to manage stakeholders with conflicting priorities.

• Comfort and confidence in communicating with and presenting to VP and executive-level audiences.

• Strong analytical capabilities and proficiency in extracting, combining, and interpreting data from various systems like Salesforce, Snowflake, or Jira.

• Fundamental understanding of software development and delivery, including release cycles, sprints, and launch gates.

• Practical experience with AI tools in everyday tasks and a keen interest in developing automations.

• Strategic mindset with the ability to discern patterns, themes, and actionable strategies.

• Preferred hands-on experience with Seismic and/or Highspot platforms.

• Experience in creating scoring models, health scores, or segmentation frameworks is a plus.

• Background in human-centered design, service design, or process design preferred.

• Experience in supporting significant platform migrations, product consolidations, or replatforming initiatives is advantageous.

• Familiarity with regulated industries such as financial services or life sciences and their compliance requirements is preferred.

• Experience in building Slack workflows, bots, or other lightweight internal tools is a plus.

🏝️ Benefits

• Eligible to participate in Seismic's incentive plans in addition to the base salary.

• Inclusive workplace fostering a culture of belonging.