Senior Product Owner, Conversational AI

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take full ownership of the solution from its initial concept to operational deployment.

• Lead a cross-functional team, serving as the liaison between business operations and IT.

• Design the solution and promote automation in customer service delivered via telephone.

• Convert requirements into well-defined user stories for voice and chatbots, managing the backlog effectively.

• Oversee the entire implementation process, holding full accountability for project goals, budget management, and leading a cross-disciplinary agile team.

• Integrate telephony, CRM, and bots with IT into a cohesive platform, designing their interactions.

• Monitor market trends, make informed decisions on the adoption of new technologies, and ensure quality and efficiency within the customer channel.

⛳️ Requirements

• Extensive experience as a Product Owner/Product Manager at the intersection of business and IT, particularly in Voice or Conversational AI.

• Practical experience in deploying voicebots, voice dialog systems, or contact center automation.

• Familiarity with platforms such as Cognigy, Genesys, Five9, or Google CCAI.

• Proven experience in telephone customer service with accountable responsibilities.

• Agile methodology experience, including the use of user stories; certifications like Scrum, PRINCE2, or PMP are advantageous.

• Proficiency in German at a business level (minimum C1).

🏝️ Benefits

• A platform that you will help shape, rather than merely maintaining an existing system.

• Authority in establishing the function, supported by your own team, budget, and direct communication with the Head of Customer Service.

• A prestigious role that integrates service, product, and AI, paving the way for your next leadership opportunity.

• A competitive compensation package that reflects the level of responsibility.