Senior Product Operations Manager, MarTech, Subscriptions

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the daily operations, configuration, and continuous optimization of the platforms that support subscriptions, messaging, consent, analytics, identity, and monetization for our digital news app and website.

• Set up and manage subscription and monetization processes within platforms like Piano, including offers, paywalls, registration workflows, entitlement logic, checkout experiences, and renewal/cancellation paths along with relevant business rules.

• Lead audience engagement and lifecycle messaging operations in systems like Braze, encompassing newsletter logic, segmentation, personalization rules, eligibility criteria, triggers, journeys, and campaign setup.

• Develop, maintain, and troubleshoot integrations and data flows across various systems including Braze, Piano, CMS, identity/authentication platforms, analytics tools, consent management platforms, email service providers, app stores, and automation tools like Zapier.

• Convert business, product, editorial, legal, and growth requirements into clear platform configurations, implementation strategies, acceptance criteria, QA steps, launch checklists, and ongoing operational documentation.

• Collaborate with engineering on APIs, webhooks, data-layer requirements, event schemas, app store subscription setup, and other technical dependencies, while directly managing configuration and validation within third-party platforms as needed.

• Set up, validate, and maintain analytics, tracking, and consent-management implementations, which include Google Tag Manager, event tracking, conversion funnels, privacy choices, consent signals, and downstream data flows.

• Act as a proactive launch and operations manager for subscription, messaging, analytics, consent, and digital product initiatives, observing performance post-release, troubleshooting cross-system issues, and fostering enhancements in collaboration with engineering, vendors, and internal stakeholders.

⛳️ Requirements

• A minimum of 5 years of experience in product operations, technical product management, MarTech operations, subscription operations, growth operations, or a similar hands-on role supporting digital products.

• Proven experience in configuring, operating, and enhancing third-party SaaS platforms that facilitate subscriptions, messaging, analytics, consent, identity, monetization, or customer lifecycle journeys.

• Background in a subscription, membership, paid content, commerce, or other direct-to-consumer business where platform decisions impact conversion, retention, churn, revenue, and user experience.

• Practical experience with customer engagement, marketing automation, CRM, newsletter, or lifecycle messaging platforms, including audience segmentation, triggers, journeys, eligibility rules, personalization logic, or campaign setup.

• Familiarity with subscription and entitlement processes, which include offers, registration, checkout, access logic, renewals, cancellations, billing touchpoints, and customer lifecycle states.

• Strong comprehension of digital analytics and tracking implementation, including event instrumentation, data layers, tagging strategies, conversion funnels, and tools like Google Tag Manager, Google Analytics, Amplitude, or similar platforms.

• Experience in constructing, maintaining, and troubleshooting workflow integrations across business systems, utilizing APIs, webhooks, automation tools, or low-code/no-code platforms like Zapier, n8n, Make, or similar tools.

• Hands-on experience with consent management platforms (OneTrust, Sourcepoint, Didomi, TrustArc, or similar), user privacy workflows, and data-governance requirements, collaborating with legal, engineering, or data teams to ensure consent signals, privacy choices, and downstream data behavior are validated.

• Capability to translate business, product, legal, editorial, and growth requirements into clear platform configurations, implementation plans, acceptance criteria, QA steps, launch checklists, and operational documentation.

• Exceptional communication and cross-functional collaboration skills, with the ability to articulate system behavior, configuration logic, data flows, and implementation trade-offs to both technical and non-technical stakeholders.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote working options.

• Opportunities for professional development and continuous learning.

• Engaging work environment with a focus on innovation and teamwork.