Senior Product Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop standardized, documented definitions for core product metrics across more than 60 products.

• Create and sustain a data dictionary that includes each metric's formula, source, and ownership.

• Collaborate with Product Managers and Engineering to set consistent standards for product-usage instrumentation.

• Construct and maintain product health dashboards categorized by product, vertical, and portfolio.

• Conduct cohort-based analyses of account- and product-level retention and churn rates.

• Evaluate win/loss data to deliver insights relevant to the product roadmap.

• Work alongside Finance to analyze product-line P&L, margins, and unit economics.

• Integrate usage, retention, win/loss, and financial signals into clear recommendations.

• Organize and facilitate weekly, monthly, and quarterly planning and review sessions.

• Monitor strategic initiatives, tracking progress, risks, blockers, and dependencies.

• Develop early-warning systems to identify slipping initiatives.

• Oversee the selection, administration, accessibility, and standards for roadmapping, product analytics, and feedback/research tools.

• Create playbooks and onboard Product Managers to product tools and metric definitions.

• Coordinate efforts with Product Management, Engineering, Finance, Product Marketing, Sales, and Product leadership.

⛳️ Requirements

• A minimum of 8 years of experience in product operations, product/business analytics, strategy and operations, business operations, or management consulting; or at least 6 years with a Master's degree or equivalent experience.

• Experience in or related to a B2B software or SaaS product organization.

• Strong practical data skills, particularly with SQL.

• Proficiency in using a BI tool such as Looker, Tableau, Power BI, or Metabase.

• Familiarity with a product analytics platform like Pendo, Amplitude, or Mixpanel.

• Proven track record of establishing reporting systems, metric definitions, or operational cadences that are adopted and sustained by an organization.

• Senior individual contributor experience in resolving complex issues across various product lines or verticals.

• Capability to independently choose methods and evaluation criteria.

• Exceptional written communication skills, with the ability to simplify complexity into concise, decision-ready narratives for senior leaders.

• Bachelor's degree or equivalent practical experience.

• Preferred: experience in establishing a Product Operations or analytics function for the first time.

• Preferred: comfort in operating as a senior individual contributor/program owner without direct reports.

• Preferred: familiarity with ERP, accounting, or finance-domain software and customer workflows.

• Preferred: experience collaborating with Finance on product-line P&L, margin, or unit economics analysis.

• Preferred: exposure to AI-native product development and related data and reporting.

🏝️ Benefits

• Comprehensive health benefits.

• Competitive salary with performance bonuses.

• Opportunities for professional growth and development.

• Flexible work arrangements to promote work-life balance.