Platform Product Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee platform product operations and ensure launch readiness for B2B2C offerings, which include KYC/KYB, lending, and unified APIs.

• Manage product go-lives in accordance with regulatory and operational standards.

• Develop scalable operations that facilitate rapid product deployment and expansion.

• Lead cross-functional collaboration among Product, Engineering, Legal, Compliance, Finance, and external partners.

• Supervise daily operations for US regulated entities.

• Handle licensing maintenance, operational risk, incident management, outsourcing, intra-group coordination, audit and examination preparedness, as well as Board/ExCo/management reporting.

• Direct operational efforts for US state money transmitter and state lending license workstreams until approval.

• Act as the operational liaison to regulators and examiners regarding information requests, supervisory inquiries, incident notifications, and subsequent actions.

• Represent regulated-entity operations during board meetings, regulatory dialogues, and executive discussions.

• Establish core metrics, enhance systems, and create the operating model for regulated B2B products.

⛳️ Requirements

• 8–12 years of relevant experience.

• Background in strategy consulting at MBB, Big 4 strategy firms, or boutique consulting firms.

• Demonstrated experience in in-house operational execution.

• Experience working within a scaling fintech, bank, or crypto firm in roles such as special projects, chief of staff, operations strategy, business/product operations, or operations lead.

• Experience managing or contributing to a B2B or B2B2C technology business.

• Ideally, experience supporting platform teams, shared infrastructure, APIs, or internal-client/partner models.

• Ability to collaborate closely with Product and Engineering teams on product mechanics and workflows.

• Familiarity with the US regulated financial environment, including supervision and examination processes.

• Experience establishing or working with compliance programs, such as KYC/KYB onboarding processes.

• Proven track record of managing complex cross-functional programs without formal authority.

• Ability to implement rigorous governance and control standards in a pragmatic manner.

• Exceptional communication skills with regulators, boards, engineers, and commercial partners.

• Comfortable with ambiguity, broad responsibilities, and roles that require ownership.

• Nice to have: hands-on experience with regulatory-change programs.

• Nice to have: experience in crypto or digital assets, including treasury and custody operations.

• Nice to have: previous experience as a founder, GM, or early operations hire at a fintech or crypto startup.

• Candidates may be required to complete job-related skills or work-style assessments.

🏝️ Benefits

• Bonus program.

• Equity program.

• Wellness allowance.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Global team and diverse workforce.

• Job-related skills or work-style assessments conducted consistently across candidates.

• Engaging with Kraken products is a requirement upon hiring.