Senior Product Manager, Workflows

atCustomer.ioRemoteNorth AmericaFull-timeProduct ManagerSenior$170k – $200k/year

Posted 5 days ago

This is a fully remote position, open to applicants in North America.

📋 Description

• Identify and validate customer challenges through user research, usage analytics, partner insights, and AI-driven discovery tools.

• Quickly prototype and conduct targeted experiments to test hypotheses and mitigate risks associated with new ideas early in their development.

• Lead cross-functional planning by uniting Engineering, Design, and business stakeholders around well-defined product objectives and trade-offs.

• Drive feature strategy and shape roadmaps through initiatives that are grounded in customer impact and market potential.

• Decompose complex projects into incremental, testable releases utilizing component reuse and systems thinking.

• Establish product success metrics and monitor adoption, engagement, and retention to inform ongoing enhancements.

• Assume Technology Lead responsibilities for specific projects, including data analysis, prototyping, coordinating engineering efforts, and managing delivery risks.

• Analyze product metrics post-launch and collaborate with GTM stakeholders to ensure successful launches and achieve desired product and business outcomes.


⛳️ Requirements

• Over 7 years of product management experience, preferably with a focus on B2B SaaS or platforms that utilize behavioral data for automation or messaging.

• Strong analytical abilities, proficiency with metrics dashboards, and experience leveraging data to guide direction and assess impact.

• Demonstrated capability to lead feature development autonomously, streamline scope, and produce successful outcomes with tight-knit teams.

• High product intuition complemented by humility and a willingness to experiment.

• Outstanding written communication and decision-making skills, particularly in remote and asynchronous-first environments.

• Experience utilizing or developing AI-powered tools within your product workflow.

• Technical background with a proven ability to create basic web applications, write scripts, and collaborate with engineering teams on data models, APIs, and performance requirements.

• Proven track record of acting as a point of contact or Directly Responsible Individual (DRI) for engineering initiatives, with the ability to set objectives and navigate trade-offs.

• Familiarity with products that involve complex workflows or automation is a plus.

• Successful completion of background checks and employment verifications.


🏝️ Benefits

• Full coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.

• 16 weeks of paid parental leave.

• Unlimited Paid Time Off (PTO).

• Stipends for remote work and wellness initiatives.

• Budget for professional development.

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