Senior Product Manager, Sales Channels

This is a fully remote position, open to applicants in Germany, +6 more countries.

📋 Description

• Take ownership of the sales channels roadmap and integrate it within the Sales Experience strategy.

• Establish the team's primary metric and key performance indicators (KPIs).

• Make strategic trade-offs in response to unexpected partner changes.

• Foster multi-channel merchant growth across platforms like Etsy, Shopify, TikTok Shop, and others.

• Enhance store connection and onboarding processes while conducting A/B tests.

• Collaborate with Sales Hub, Lifecycle Marketing, and Partnerships on growth initiatives, in-app interactions, email flows, and co-marketing efforts.

• Minimize publishing errors through pre-publish validations and maintain an editable error catalog.

• Implement store-status visibility and assess the impact of support tickets.

• Oversee two-way listing and order synchronization, fulfillment and tracking transitions, and prepare for peak seasons.

• Advance channel features in Printify and the Public API.

• Prepare APIs for AI agents and workflows based on MCP.

• Work closely with platform teams from Etsy, Shopify, and TikTok Shop on API and policy alterations, specifications, audits, and merchant requirements.

• Ensure adherence to EU product safety, shipping, dispatch service level agreements (SLA), and partner app obligations.

• Lead discovery and execution with a cross-functional team.

• Draft Product Requirement Documents (PRDs), assess opportunities using Snowflake, Looker, and Amplitude, define instrumentation, and report results.

• Address escalations from Customer Support and Account Management.

• Keep teams that interact with merchants updated.

⛳️ Requirements

• A minimum of 5 years of product management experience in e-commerce, marketplace, SaaS, or platform sectors.

• Preferably, experience with third-party integrations or APIs.

• Practical experience with at least one major commerce platform partner ecosystem, such as Shopify, Etsy, TikTok Shop, Amazon, or eBay.

• Familiarity with APIs, app evaluations, policies, and partner management.

• Strong technical understanding, including API documentation, webhooks, synchronization, and error management.

• Analytical proficiency with funnels, cohorts, A/B testing, and opportunity sizing.

• Ability to extract data using SQL and/or business intelligence tools.

• Proven track record of delivering measurable improvements in conversion rates, reliability, or Gross Merchandise Value (GMV).

• Capacity to make prioritization choices and decline tasks that do not yield significant impact.

• Stakeholder management experience across Engineering, Support, Account Management, Marketing, Legal, and external partners.

• Ability to write clearly and concisely in English for PRDs, roadmap assessments, and partner communications.

• Nice to have: experience in print-on-demand, creator economy, or social commerce.

• Nice to have: familiarity with EU product and marketplace compliance, including GPSR, seller verification, and shipping SLAs.

• Nice to have: exposure to AI-assisted merchant tools, agent workflows, or MCP-based integrations.

• Nice to have: experience in personalization or multi-variant listings.

🏝️ Benefits

• A global and inclusive team environment.

• Flexibility to work remotely or in a modern and inviting office in Riga.

• Flexible working hours, allowing you to start your day as late as 11 AM.

• Private health insurance coverage.

• Two additional paid days off for mental or physical wellness.

• One extra paid day off for your birthday or other celebrations.

• Opportunities for both internal and external learning.

• Access to mentorship, internal meetups, and hackathons, available both on-site and online.

• Complimentary healthy lunch when working from the Riga office.

• Employee discount for designing and ordering merchandise using company platforms.

• Team-building events and celebrations.