Senior Product Manager – Payment Disputes

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Take ownership of and manage the strategic roadmap for FINBOA’s Payment Disputes portfolio.

• Convert customer, regulatory, and business requirements into Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), epics, user stories, and precise acceptance criteria.

• Collaborate with Engineering to manage and prioritize the product backlog.

• Conduct discovery sessions with customers, prospects, and internal stakeholders to uncover unmet needs and market opportunities.

• Keep track of developments related to card disputes and chargebacks, including Regulation E and Regulation Z, and convert them into product specifications.

• Define and monitor metrics related to product adoption, utilization, retention, and customer satisfaction.

• Lead customer advisory sessions, beta programs, and structured initiatives for product feedback.

• Collaborate with Product Marketing on aspects such as positioning, pricing insights, messaging, and launch planning.

• Work with Client Experience and Support to resolve recurring customer issues through product enhancements.

• Create business cases for new products and significant enhancements.

• Assist in strategic sales opportunities, demonstrations, and responses to RFPs.

• Validate the functionality delivered and support acceptance testing and readiness for release.

• Provide a clear, customer-informed roadmap that enhances the Payment Disputes portfolio and yields measurable business results.

⛳️ Requirements

• A minimum of eight years of product management experience in SaaS, fintech, banking technology, payments, fraud, or a related sector.

• Proven track record of owning strategic product roadmaps and guiding initiatives from concept to launch.

• Extensive experience in developing business requirements, user stories, and acceptance criteria.

• Strong grasp of Agile methodologies and the software development lifecycle.

• Excellent analytical, communication, and stakeholder management skills.

• Ability to influence both technical and non-technical stakeholders.

• Familiarity with Jira, Azure DevOps, or Confluence.

• Preferred experience with disputes, chargebacks, fraud, card operations, Regulation E, Regulation Z, or financial operations workflows.

• Preferred experience supporting banks, credit unions, community financial institutions, or fintech providers.

• Experience with workflow automation or product commercialization is an advantage.

• Must reside in Alabama, Arkansas, Arizona, Florida, Georgia, Illinois, Massachusetts, North Carolina, New York, Pennsylvania, South Carolina, or Texas.

• Typical business hours are Monday through Friday.

🏝️ Benefits

• Simple IRA with Matching.

• Bonus based on performance.

• Competitive salary.

• Dental insurance.

• Health insurance.

• Opportunities for advancement.

• Paid time off.

• Training & development.

• Vision insurance.

• Wellness resources.

• Eligible for quarterly bonuses.

• Medical, dental, and vision coverage.

• Simple IRA plan with company match.

• Occasional travel may be required.