Senior Product Manager – Fraud & Identity

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Develop and lead the product strategy and roadmap for fraud and identity/authentication throughout the customer lifecycle.

• Prioritize and organize the shared fraud and identity roadmap among dependent team backlogs.

• Collaborate closely with engineers on scoring logic and rules.

• Analyze schemas and assess the effectiveness of fraud signals.

• Transform analysis into prioritized decisions and documentation that lead to implemented work.

• Serve as the incident commander during fraud incidents.

• Coordinate efforts among Engineering, Client Operations, GRC, Treasury, and Security during incidents.

• Enhance fraud incident playbooks.

• Define and monitor fraud and identity health metrics, including detection accuracy, authentication coverage, and customer friction.

• Assess signals, vendors, and enforcement modifications concerning fraud risk and customer friction.

• Collaborate with Legal/GRC on KYC/AML strategies and audit processes.

• Oversee fraud operations, including triage, investigation, and case management.

• Report to the Senior Manager of Product Management, Onboarding & Lifecycle.

⛳️ Requirements

• Experience managing a fraud, risk, or identity product surface at a payments, fintech, or marketplace organization.

• Strong understanding of detection trade-offs, including precision vs. recall, false-positive costs, and limited friction budgets.

• Comfortable working directly with engineers on scoring logic and schemas.

• Experience in managing or co-managing incident responses.

• Proficiency in AI or demonstrated experience in working with/building AI solutions.

• Proven track record of decision documents resulting in implemented work.

• Experience in making build/buy decisions related to fraud platforms.

• Able to challenge senior stakeholders with supporting evidence.

• Exceptional written communication skills.

• Advanced financial industry credentials such as CPA, CFA, or CFE are advantageous.

• Experience in payroll, payments, or other financial transactions is a plus.

• Knowledge of KYC/AML domain or vendor/AP fraud experience is beneficial.

• Practical experience with Auth0 or a similar identity platform is a plus.

• Familiarity with synthetic and AI-generated identity fraud patterns is an advantage.

🏝️ Benefits

• Unlimited Paid Time Off.

• Ability to work from anywhere in Canada and the USA.

• Health and Dental benefits.

• Up to $1,500 USD / $2,025 CAD for IT setup at home.

• Up to 2% matching RRSP / 401K.

• Opportunities for Learning and Development.

• Up to $50 USD / $67.50 CAD towards Internet/Cell phone service.

• Competitive salary.

• Access to a team of innovative problem solvers.

• Opportunity to see contributions make significant impacts.