Senior Product Manager, Forward Deployed

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with Sales, Business Development, and clients to uncover new business opportunities.

• Comprehend user challenges, buyer priorities, and the advantages of CertifyOS’s data and platform.

• Assess willingness to pay, market demand, pricing, service costs, and potential for expansion.

• Determine which concepts to develop further, scale, or discontinue, and convey the rationale.

• Partner with current product teams to leverage efforts and accelerate business growth.

• Engage directly with customers to grasp workflows, exceptions, and manual processes.

• Develop and refine working prototypes utilizing AI coding tools and agentic systems.

• Conduct tests on workflows with realistic data and measurable value outcomes.

• Collaborate with Sales on product demonstrations and initial customer interactions.

• Align on project scope, success metrics, and delivery commitments.

• Oversee initiatives from experimentation to delivery, adoption, and growth.

• Work alongside Engineering, Design, Operations, and Client Success to transform validated concepts into repeatable products.

• Balance the needs of early customers with broader product opportunities.

• Utilize technical expertise for agentic products, including tool and API integration, evaluations, human review, permissions, and failure management.

• Influence positioning, packaging, pricing, launch strategies, and repeatable implementation in collaboration with commercial teams.

• Evaluate customer value and business outcomes, including adoption rates, time savings, operational quality, revenue growth, expansion, and profit margins.

⛳️ Requirements

• Over 5 years of product management experience, or equivalent founder experience in SaaS, healthtech, or another complex software environment.

• Practical proficiency in AI and agentic systems.

• Experience with AI coding tools like Claude Code, Cursor, or similar tools for building and testing concepts.

• Evidence of working prototypes or products contributed to delivering.

• Capability to build trust with customers and Sales teams.

• Skill in making sound product and investment decisions.

• Ability to collaborate effectively with engineers and navigate customer discussions, workflow specifics, technical trade-offs, and business cases.

• Traits of curiosity, a willingness to experiment, comfort with ambiguity, rapid learning, responsiveness to feedback, and attention to product details.

• Experience in launching new paid offerings, engaging with early customers, or developing businesses that merge software with operational services is advantageous.

• Background in healthcare technology, provider data, regulated enterprise workflows, or implementing AI agents/automation into actual customer operations would be beneficial.

🏝️ Benefits

• Complete coverage of health, dental, and vision insurance premiums for employees.

• Unlimited PTO for US-based team members, ensuring at least two weeks off each year for rejuvenation.

• Health insurance coverage for employees in India.

• Statutory leave benefits available in India.

• Additional wellness (menstrual) leave provided for women in India.

• An inclusive environment with reasonable accommodations throughout the application process.