Senior Product Manager, Epic Optimization

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a specialist in Epic functionality, its current features, and future developments.

• Develop strategies for Epic upgrades, enhancements, and the adoption of new features.

• Assess the applicability and value of Epic functionality.

• Collaborate with Operations to gain insights into workflows, challenges, and achievements.

• Convert business requirements into Epic standards and strategies for adoption.

• Lead exploratory efforts to identify underlying issues before proposing solutions.

• Create clear, actionable recommendations along with their rationale and trade-offs.

• Oversee requirements gathering and scoping across Operations, Epic, Innovation, Product, and Data initiatives.

• Contribute to the development of Epic Standard Operating Models based on functionality and best practices.

• Take ownership of the creation and upkeep of Epic playbooks.

• Recognize integration needs and potential opportunities, including those related to third-party systems.

• Provide education and collaborate across Epic Services regarding Epic standards and functionalities.

• Work in partnership with Partnership Success to ensure consistent messaging to clients.

• Engage in Epic RevCyclers and lead workgroups as required.

• Report directly to the VP of Epic Services.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• 7+ years of experience with Epic in healthcare operations or an IT setting.

• Epic certification(s) in Patient Access, Hospital Billing, Professional Billing, or HIM is required.

• Extensive functional expertise in Epic.

• Excellent communication skills suitable for executive-level interactions.

• A creative and solution-focused approach to problem-solving.

• Must possess curiosity and openness to innovation, including the use of AI.

• Must live in and have authorization to work within the United States.

• Willingness and ability to travel up to 10% of the time.

🏝️ Benefits

• Comprehensive healthcare benefits.

• Paid time off.

• Retirement benefits.

• Well-being programs.

• Flexible work culture.

• Investment in professional development.

• Support for obtaining professional certifications relevant to the field.

• Tuition reimbursement options.

• Quarterly incentive programs.

• Annual incentive programs.

• Opportunities for travel and onsite work at client sites, temporary, or corporate office locations as business needs dictate.