Senior Product Manager, CX Automation

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the product roadmap and oversee the complete delivery process for chat, voice, and proactive support functionalities.

• Enhance automation rates and improve customer satisfaction (CSAT) outcomes.

• Develop AI-integrated features across various support platforms.

• Collaborate with Engineering, CX Operations, Data Science, and Compliance teams.

• Influence P&L outcomes through the optimization and removal of tools.

• Implement cross-functional delivery across Surfaces, Foundation, and Intelligence platform layers.

⛳️ Requirements

• Over 7 years of experience in product management.

• Proven experience in developing or scaling AI-driven customer support products.

• Established history of defining and monitoring success metrics through complex funnels.

• Proven capability to collaborate across various SaaS platforms.

• Experience working with multiple product groups and stakeholders.

• Responsible use of generative AI technology.

🏝️ Benefits

• Total compensation may also encompass equity and eligibility for bonuses.

• Medical, dental, vision, and 401(k) benefits.