Senior Product Manager, Consumer & Mobile Applications

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take charge of the product vision, strategy, and multi-quarter roadmap for SunStrong's mobile and web applications aimed at homeowners.

• Establish the comprehensive homeowner experience that encompasses customer care, payment solutions, service, and monitoring.

• Assess existing consumer applications and determine which ones to maintain, transition, combine, or discontinue.

• Plan and oversee customer migrations, ensuring account and credential continuity, as well as payment method and autopay transitions, communications, store listings, release management, and sunset timelines.

• Analyze options for building, purchasing, or partnering and document findings along with operational costs.

• Provide self-service features for account management, case creation and tracking, knowledge resources, guided troubleshooting, and agent handoff.

• Facilitate bill payment and enhance billing transparency, addressing invoices, payment methods, autopay, payment plans, and communications regarding delinquency.

• Manage end-to-end field service requests, including scheduling, technician tracking, and issue resolution.

• Define independent monitoring for homeowners' generation and storage assets utilizing Fleet Telemetry.

• Establish and manage product metrics, instrument features, conduct experiments, and report on realized value post-release.

• Engage in ongoing discovery activities with homeowners, customer care representatives, and field technicians.

• Collaborate across various departments including Customer Care, Servicing and Collections, Field Service Operations, Fleet Telemetry, Engineering, Design, Legal and Compliance, as well as with external vendors.

• Ensure adherence to PCI-DSS standards, consumer privacy and consent regulations, accessibility guidelines, FDCPA, UDAAP, and app store policies.

• Draft build-ready specifications, oversee launch readiness, manage data migration, testing, support training, adoption, and communicate trade-offs effectively.

⛳️ Requirements

• A minimum of 6 years in product management, with full ownership of consumer-facing software products from discovery through to launch and iteration.

• At least 3 years of experience managing native mobile applications (iOS and Android) in a production environment, including app store release management, version control, and the daily realities of supporting a live consumer user base.

• Proven experience with transactional consumer processes, such as account management, payments or billing, and customer support, where both accuracy and trust are paramount.

• Experience in migrating, consolidating, or phasing out applications or platforms — successfully transitioning real users from an old product to a new one without losing engagement.

• Strong analytical abilities: fluency in SQL, product analytics, and experimentation, with a practice of defining success metrics prior to development.

• Exceptional written and verbal communication skills, capable of navigating between technical details and executive summaries without alienating either audience.

• A demonstrated history of leading cross-functional projects to successful completion and gaining support without formal authority.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

• Flexible work hours and remote work options.

• A collaborative and inclusive company culture.